I am still waiting for the loveseat portion of my order.. the “investigator” left a message on Monday.. and an email on Monday. And I haven’t heard anything since. I am actually very frustrated and not one person can answer where my loveseat is at and when I will be getting it.. I hope before Christmas, which is why I ordered it just before Christmas, (late November).  The sofa is nice but I paid for the set.

Update.. I received my loveseat that was left behind today. I am overall pleased with the way this error was handled. The company handled the issue and fixed it. They also reimbursed me for a fair amount for my inconvenience. That says a lot to me. Most companies would not have done that. I have ordered from them since, without any issues.