Had a bit of a hiccup with delivery date, but the Wayfair account Rep ( Dustin) was very helpful.  We love the product, and customer service.
Up date: Bought this product just shy of 2 years ago.  We have used it maybe 10 times.  It is covered by a high quality after market cover (the one that came with the unit broke down after 4 months). The bowl that holds the crushed glass media has totally rusted out! It must be from condensation?
Product is warranted for 1 year, so I am out of luck. Probably not a good product for areas of the country with warm humid conditions. Exterior still looks great, but unfortunately, it is unusable after less than 2 years.