so far our over all experience with wayfair has been exceptional!  Delivery went well, though we were informed that they would not assemble the bunk bed for us.  Because my husband and I will "DIY" the assembly ourselves Wayfair has given us a refund.  We will be assembling the bed this afternoon...wish us luck!  I will be happy to share our experience on thoughts on the bunkbed once that is completed.  So far though...double thumbs up on Wayfair's customer service!!!