First of all, this thing is HEAVY!  It was dropped at garage door on its side. The shipping company out of STL did great. However, we had to use a skid loader to move it to our patio. Tub was packed well and without even a scratch. The instructions were a bit confusing bc they aren’t specifically for the model we bought. Not too difficult to figure out tho. Had to call manufacturer bc the straps for the cover were missing. They were helpful and will hopefully get those soon. We were VERY frustrated that it took three days to warm to 98 degrees. Once heated....fabulous!  Jets are perfect. Nice for the price.