We ordered these lanterns to replace the outdated lighting on our 1897 Victorian home we're remodeling.

Pictures don't do these lanterns justice. They practically sparkle, and make a beautiful statement. The beveled glass is stunning, and the fixture is reminiscent of grand Victorian atriums. I'm in love.

Unfortunately, one arrived completely broken, and the other with a glass panel slightly chipped.
But customer service went above and beyond, sending out a replacement same day for the broken one, and issuing a partial refund on the one that was chipped.

No hassle or headache, Joss and Main customer service was wonderful, and I adore the lanterns.

Despite the hiccup, they deserve 5 stars on all counts.