My boss gave this to me as a present. It worked great during the summer. When it stopped working I tried all the troubleshooting tips I knew or could find. Recently a more mechanically knowledgeable friend tried a few other things but could not solve the problem. A local appliance store suggested I call the company since it was less than a year old. Shanice answered the phone surprisingly quickly. We went through a series of questions and after one I noticed a crack in the case that fills with water. She said that was probably the problem and offered to send out a new one with installation instructions. I have no doubt that this will solve the problem since it is a good product with great customer service.