Wayfair sent this to me with 24 parts missing. It was listed as an open box item with assurance that it was in "like new" condition with all parts and pieces. Not true. I am unable to assemble the fence because it's missing 24 of the legs. Now the only way to get a refund is to go drop it off at a FedEx location myself apparently, there isn't even pickup offered despite their mistake. I have been a longtime Wayfair customer and this level of poor service is very disappointing. Now time and frustration spent, with no fence for my dog that I needed this week.