I’ve order this chair twice.  The second was a replacement, as the first one broke and I haven’t a clue why.  I have it one star because it’s a beautiful looking chair.  The customer service agent was great, and sent me a replacement free of charge.  However, the second chair feels much different than the first, and the arm detached from the internal clip, or broke.  I don’t know which one because unless I cut the upholstery, I can’t tell.  I’ve done nothing to it to have this many issues.  I wouldn’t recommend this chair to anyone.  Although it’s beautiful, the quality is awful.  I would reach out to customer service for another replacement, but why bother.  I’m not sure a third time would be a charm!   It’s a shame really.