When I received the stand some of the pieces were damaged. I took photos and Wayfairs online replacement system informed me that I would receive a new one. One week later I had received it yet. I called and was put in touch with James Monroe that assured me it would arrive soon but wasn’t sure why the delivery was delayed. He was helpful in keeping in touch along with tracking the package. When I opened the second one I noticed a couple of differences in the color of the feet and the entire shelves were finished unlike the first one where the undersides were not. It took me almost 2 hours between the two to make the stand complete. Some locking parts were broken and some dowels were longer than others and didn’t fit right. I don’t hold Wayfair accountable for the inconvenience. However, every product they sell should be in better packaging and come with quality parts that fit according to instruction.