My first order was cancelled on the day it was to be delivered for no reason that could be determined. It couldn't be reordered because it was now on backorder for several months. Customer service then told me that if I picked another chair that was priced similarly to the first one Wayfair would price match. So I spent the next few days deciding on a new chair but when I called to get it price matched I was told by the new customer service rep that they cannot price match and I had been lied to. She acted as if there was nothing she could do and implied I was lying but when she checked the notes it reflected exactly what I told her. A new chair ended up being price matched and ordered but when it arrived it the wood was scratched in several obvious places. I will not ever use Wayfair again and have since told several people to not use it as well.