Sometimes it takes something special to make you feel special that's what the arm chair and ottoman did for me. The ottoman arrived a day earlier than the chair and the moment I unwrapped it I knew I had made the right choice. The set is absolutely beautiful. They are extremely comfortable but somewhat firm. Not too firm and I imagine it will become less firm with time. I know I will be getting lots of compliments on the set because it is not only beautiful but also unique. If you're shopping for something special this is it.