LOVE this couch. If you want a couch where you sit properly, this is not the couch for you. But if you want a couch where you can lounge, cuddle, nap, and feel comfortable, then this is it. 
The "hard spot" that some people are complaining about is pretty much a non-issue, just don't flop onto it haphazardly.
If I could fit two of these in my living room, I would. Took me a week and a half to make the jump, and I'm so glad I did. This couch is 100% worth it.