We love our new couch. It’s the perfect size for our space and the freedom that comes with the reversible chaise is incredible. I love the storage in the ottoman, although my son has decided to take it over with his toys. Okay with me. Less clutter in the living room. It is firm like other reviews have said but I like that and think the couch is quite comfortable. Delivery was a little complicated. The truck broke down and was a few hours late because of it but once they got here it was quick and easy delivery. The worst part about putting it together was the giant boxes but small price to pay. This couch is awesome!