Update: The rest of the sectional arrived, looks great and was very easy to assemble. It was packed very cleverly, with legs and other pieces tucked under the base, etc. This is a lot of sofa for the price and the fabric looks good, although it does have a dark blue hue, which is different from the photo but not bad.   

Original review: Well, the storage ottoman arrived Thursday and looks great, but the delivery guys neglected to put the rest of the sectional on the truck, claiming the whole sectional was "flat packed" into the ottoman-size box. Ha! But customer service was stellar as usual; I talk to them a lot because there has been a delivery or scheduling problem with almost every order I have placed, and they always bend over backwards to make it right.  I hope to see the rest of my new sectional show up tomorrow afternoon; keeping my fingers crossed. Meanwhile, the hinges on the ottoman work great, and it's a nice gray tweed fabric that looks sturdy and versatile.