LOVE this lamp. The owl was broken off when it arrived in the mail but I just superglued it back in place and I haven't had an issue with it. I'm sure if I would have called wayfair they would have easily returned it and had another one to me in no time -- they've been great with returns in the past. But I didn't really see a need to do that since it was an easy fix. I use this lamp in my daughter's nursery and get compliments on it often:)