Love this sectional. Was really easy for me to put together. As some people mentioned, the couch is shinier than it looks in the pictures, something matte would look a little less cheap. But overall, I don't care, this is a great couch for the price point. I can tell I'll have to be careful about tears, but that's fine. Yes, it is on the firmer side, but I find it comfortable. The back cushions are plush and come up to a good height. That said, I'm 5"3, a taller person may find this couch too short.