My delivery was expeditious.  My handy assembly was delayed several times which was frustrating but when the gentleman, Tyrone Singletary, arrived on the scene he did an excellent job.  We found a hole in the seat back.  I have attached a picture.  It's in the lower left corner.  He took pictures.  I took pictures.  Can you please send me a new back for my chair?   I love the comfort of the chair!  It's great.   I uploaded a picture of the hole in the chair back.