This item arrived a day ahead of schedule and the box was in good condition. All parts were there and it was fairly easy to put together by myself after taking a bit of time figuring out what I was doing wrong initially...the directions could be more clear. The couch looks nice and seems comfortable tho and I'll give it five stars if still happy with it in a year. Be aware that though it says the couch has a 500 pound weight limit that means no more than 250 pounds on each side.