This was shipped to me with the large glass lamp shade broken. Then, the base pieces would not screw together after hours of trying so I called customer service, super frustrated, and they were great. They offered to ship me a replacement order (the whole thing) which was really nice, but the second one came the exact same way - broken large glass lamp shade and base pieces that would not screw together as intended. I've put together many many pieces of furniture and I even had a second "handyman" try putting both together, and we couldn't. This item is ridiculous! Giving 2 stars for the customer service.