I ordered 2 of these and one came all scratched and dinged up.  Customer service was awesome and sent a replacement without having me return the bad stool.  They were super helpful.  After using these for a few months now, I have decided I do not like them.  I bought them for the bar in my kitchen.  They are extremely uncomfortable.  I'm only keeping them because it's more of a hassle to pack them up and return them.  They will most likely end up in my basement after I find comfortable replacements.