The chairs did not assemble correctly and the backing on the bottom showed ugly in the back.  They shouldn't have.  Careless oversight.  We needed to return them.

The good news - and the reason this is not a One rating - Wayfair's customer service was impeccable.  You answered the phone immediately with a REAL PERSON.  You began the immediate full refund process.  And to eliminate more inconvenience on our part, you told us not to worry about returning it, but rather to donate it.  That was appreciated - and exactly what I would do.  

I would like to give a higher star rating, but, as stated, the product failed to deliver.  The service was top notch.