Both chairs arrived with some minor cosmetic damage.  After discussing the issues with a customer service rep, I was offered a very fair discount.  I didn't have to repack the chairs and the company didn't have to pay return shipping.  Because the damage is minor, I'll do the repair and refinish.  In the meantime, we have the use of our new chairs.  Wayfair doesn't mess around with customer satisfaction.  Win-win for everyone.