I wouldn’t even give one star if I didn’t need that to start the survey . It didn’t come with the proper down rod to hang it and the vile overwhelming odor of the paddles made in China were both alarming and concerning . I must say it was very disappointing too because from a decor standpoint the fan was a perfect match . At a time when most companies offer poor customer service ; and their options and choices leave a lot to be desired by the customer, wayfair truly provided me with superior customer service and satisfaction. An immediate full refund was given, the merchandise was tossed in the garbage, and I was sent a coupon for my trouble! Now that’s service!