I love the bed, and it's a great value for the price.  However, it took three shipments to get a full, undamaged bed pieced together from the distributor.  First package came severely damaged, missing parts and with damage to the headboard and side rails.  Wayfair customer service was excellent and processed a replacement bed immediately.  Second shipment faired better, but still with a scuffed and torn side rail.  Just received the replacement piece, and it seems the third time's the charm. Great bed for the price, and good customer service.  Just took a while to get it all sorted out.

Pros: Good value, looks great.
Cons: Terrible shipping & packaging