I received my rug (9x12) way ahead of schedule and it was rolled and wrapped nicely. I have read other reviews stating that they had trouble with wrinkles and etc... but my carpet came without a wrinkle once I layed it out. I was so happy with this carpet, with the color it really made my den pop with this carpet that I am going to buy some runners next for my hallway. Thank you Wayfair, your carpets on your websites are the best! So people out there- you won't be disappointed!!