The bed itself is fine, however, when it arrived, one of the boxes of internal brackets and fixings was missing. When i called to get a replacement, the sales clerk said he understood what i needed and I was told it would be with me in 2 weeks. The package arrived yesterday and it was a packet of screws. I phoned again this morning to let them know the package was wrong and guess what, it's going to be ANOTHER 2 weeks for the correct components to arrive. In the meantime, i have a 3 year old without a proper bed for another 2 weeks. I think this is absolutely disgraceful service from a company of Wayfair's reputation and based on my experience of their after sales service, i certainly wont be shopping with them any more.