The worst experience I have ever had ordering something online. One of the pieces (foot board) to the bed came with no holes in it NONE, I called told them what part - I was VERY specific as to what part I needed-(there are only 3 pieces- 2 sides and the foot board) it took another 5 days to arrive and they sent me a side rail. I called again told them what piece I needed again, it took another 6 days to arrive and they sent a side rail... again... this time it wasn't even stained on one side!!!! I kid you not this really happened. I asked both times if they could send the piece overnight or at least 2 day delivery and they would not. To be honest, it didn't seem to faze them, must be something that happens often. I will say this... the bed was not hard to put together and my teen age daughter loves it, when I finally got it together (it took at least a month to get all of the pieces) it's a nice looking, sturdy bed.