This was my first shopping experience at Wayfair.com.  I was a little leary about getting bookcases (heavy) and having them come damaged, then having to return, etc.  I know how careless some shipping companies can be.  But I ordered four bookcases, which were too heavy for me to pick up by myself at the store.  Store delivery was almost more than the cost of two bookcases.  While I worried about damage to the units in shipping, I was pleasantly surprised that there was absolutely no damage.  The bookcase boxes were individually wrapped in heavy plastic with outer corner/side protection that was easy to remove.  They arrived very fast and were easy to build.  I will definately shop at Wayfair.com again!