Oh my, Wayfair went way beyond on what was expected in Customer Service!! I was disappointed in the quality of the area rug I purchased.  I was hoping I would be able to send the existing rug back and receive a new one. Much to my surprise they sent me a new rug and told me to dispose of the old rug! I'm a Wayfair customer for life! I've also told my family and friends to patronize Wayfair as well. Thank you!!!