It’s so soft! Shipping did take a while but the item was very large and with covid19 I expected it to take longer. The rug is extremely soft and was almost completely flat when we laid it out. Didn’t need to be flattened at all. Could probably use a rug pad so I will be purchasing one later. But the rug is very beautiful, looks like great quality and looks great in my living room. Will be buying another for the bedroom and guest room! Very impressed!