I gave 4* for one reason only, they sent the wrong size. They then offered a 20 refund, but I still ended up paying more for the same size rug they sent than it was listed for online. However, because of our rural location, it would have been more trouble than it’s worth to try and mail back the original rug in order to get a replacement or full refund. 
Aside from that, the rug is beautiful, durable, and great quality. Perfect for my daughter’s room, just wish it had been bigger like I’d ordered.