I was hesitant to purchase this rug due to a few negative reviews citing the lack of softness and discrepancy in colour. That being said, I am very pleased I went ahead with my purchase anyway. The rug is very thick and almost springy-our three small children absolutely love it. The colour is a bit hard to pin down-a dark grey with taupe and cream/ivory thrown in. Our floors are a light honey toned hardwood and our sectional is a warm not quite chocolate brown...and the rug is perfect. Depending on the light and time of day, you see a bit more grey and suddenly it is a rich, warm brown. Overall, the quality is fantastic for the price. No issues with delivery etc. Great experience!