I actually had to return this rug because the color was lighter than shown in the picture, but I wanted to give 5 stars to Wayfair for their customer service and return policy. They understood that the color didn't match and offered to refund me in full. They provided a free return label. I dropped the rug off Monday afternoon and received a confirmation email a few hours later that they had received it. The full refund was back in my bank account two days later. The customer service was outstanding and Wayfair will have my business for life.