Absolute disappointment. Product was sent upon, unpacking the rug and laying it out only to find a massive stain. Trying to arrange for the rug to be repackaged picked up and sent back for a refund was an absolute joke.  I was told that I needed to bring the products to a FedEx store have them repackaged and then sent in order to receive a refund as opposed to Wayfair arranging to have products picked up at my apartment building. So Wayfair sends me a defective product and then I have to take an hour with customer service and an additional hour and cost of repackaging to bring back and drop off at a FedEx store.  Not customer first kinda attitude.