For my first Wayfair experience, it did not start off great. However, after a lost/stolen package, they quickly ordered me another. So that I am thankful for. 

As for the rug, my fiancée and I LOVE it (as well as our two cats)! We get many compliments on it, which makes up for the shedding. I was worried it was going to be difficult to vacuum with the amount of hiding spots for dirt, but I am very please with how it cleans up. All in all quite happy with this cutie!