The communication throughout the shipping process was fantastic! I received a call 30 minutes ahead and my package was brought in to my entry way as requested. They were very friendly and professional. Great representation on Wayfair. It was packaged securely. No damage. It is exactly as expected when ordering. It grounds my living room space perfectly. I spilled my water and it beaded, as in did not soak though immediately, that is a super plus for me! Its low pile and that is what I wanted because of my fur babies! This rug works beautifully on my hard wood floors. I love my new floor rug. I recommend this rug is you have high traffic, children, or dogs....but even if you dont its a lovely area rug for any space.