I've given one star and that is only because the staff are so nice and helpful on the phone. The mattress itself is terrible. Doesn't look like the picture (stitching is vertical - usually indicates a cheaper product). I told them to change the picture but it's still showing the same hand stitched image. It says it is medium firmness but is definitely firm ++, and now that we've had it for just over a month, and out of the returnable period, it has sunk in the middle and stayed firm on the edges so rolling into the middle is inevitable. I don't recommend this mattress.