What a fantastic chair! Love the boucle fabric and the swivel. Heavier than I expected-sturdy. Perfect cozy chair in the guest bedroom. Arrived earlier than originally stated-great! However, the chair was not wrapped, only put into a box-not great! I was very surprised since Wayfair does an amazing job with packaging. The worst part is the the chair is white. There was a hole in the box so alas, the chair was wet and had a stain. I called customer service and the CSR I spoke to was incredible! She rectified the issue immediately-hooray! This is another reason why I continue to order from Wayfair. Not only is the selection vast and exceptional, but the customer service is exemplary. Thank you Wayfair!