I'm sure this product would be very nice if I had actually received it. The lamp I received was very nice but clearly not what I needed or ordered. So the day before the event I was planning I had to scramble to find a local substitute. I called customer service and spoke with a very nice representative who agreed that I should not have to pay the return shipping charge which I was automatically charged for when I completed the return information. Now just waiting for the credit to my account.