Delivery was on time and product was as described. This chair was for my elderly relative and had all the bells and whistles needed- lift for easy access in and out of chair- heat and massage- reclines using push buttons on side of chair. Came in two boxes and easy to assemble.  Took maybe 15 minutes. Color was a pretty  blue, fabric soft.  Arms on chair were a good height, (the last chair the arms were too short and things fell off of her lap). My relative is 5'6" and 98 lbs.  Just the right plushiness.  She is very happy with the chair and we are too. the only Con was that it isn't a wall-hugger, but we knew that when ordering.