The directions are terrible so when we put it together, one of the drawers had to be taken back out so the drawer unit could be hung on the wall (the directions didn't say not to put the top drawer in before hanging) when we tried to take the drawer out again, the release lever broke off and now we can't get the drawer out.  We called and the wayfair customer service person said she would order a new slide and it would be here by the 11th of August - still don't have it and it's the 19th. They were also going to contact the manufacturer to find out how to get the drawer out with the broken lever and never heard back on that either.  At this point I am very unhappy with the product and the service from wayfair and frankly wish I hadn't purchased this closet system.