First let me say that the Wayfiar customer service rep's that assisted me to resolve this problem has be ( so for very responsive to my utter frustration with thus chair(. With that said this chair represents the very problem with out sourcing   The first chair I got had a missing metal hole (needed to screw in the leg) the second chair fell apart (the padding deflated, the side screws became  unhinged) . The third chair had TWO missing metal hole plates were you screw in the legs,and  the smell from the leatherette (fake leather) had the most toxic smell, i had to open all my windows to vent my room.  This is what happens when you buy from companies that out source their product with out serious quality monitoring and  control. Never Again will I buy from manufacture, ever again.