I've been planning to build a cat activity and lounge wall for my 4 cats in the family room for sometime but it can cost quite a bit of money, especially for someone who is disabled on a fixed income. So I've been buying pieces here and there. Then I saw these cat shelves marked down and in the color(brown) I needed. Well my birthday was coming up, so my BFF bought me 3 shelves and I bought 3. It felt like Christmas!! Unfortunately when they arrived, one was white instead of brown. I called customer service and LaKendra was awesome!! She was friendly and professional. And made sure I understood everything that was going to happen. And as I was writing this review my doorbell rang and my replacement cat shelf just arrived!! Can't wait to finally get someone to install everything for the cats!! Thanks Wayfair!!!