we have a defective chair.  I have a video also but cannot add it here .  The foot rest will not lift without laying down.  I purchased this for my 81 year old mother so she didn't have to push with er legs.  But, She doesn't want to lay down every time she is in the chair.  I believe this chair is defective.   It should raise the feet until it is level with the chair then recline back.  This is not what happens