Got my bed frame today. One day earlier than expected. Bed is great. It is exactly as described on site. Super easy to set up. Three stars because the headboard and footboard came scratched. Packaging was not damaged so happened before shipping. Contacted customer service and they offered a replacement, refund or discount. I took the discount because of the uncertainty concerning the delivery of a replacement. Don't want the hassle. Without the scratches I would rate 4 or even 5 stars