Ordering was easy, delivery was a day earlier than originally thought, but, sadly, the arbor was missing two entire pieces of connecting wood, which is necessary to putting it together correctly.  We had to contact the manufacturer, who will send the necessary parts, but it was a disappointing discovery.  I don’t know if Wayfair packed the parts in the box or if it was the manufacturer.  So the ordering and service was great!  But the product, well..... we’ll have to wait to get the rest of it and hope for the best.