While I would like to say that I love this couch, I only have the corner chair still sitting in the box, not set up, in its original packing. I have not opened it as I am still missing the remaining 4 boxes. I’ve spoken to 2 representatives already, one who explained she was unsure of why the boxes were still sitting in the warehouse and explained I should see a tracking number in a couple of days - that was a Wednesday. I call Friday and speak to another representative after being on hold for more than 1 hour. She explained I should give them until Monday, I do and still don’t see a new tracking number. I’m on the phone waiting now 5182020 to get an update, but until I hear back from a representative, I can’t give more than one star as no one has updated the site. So far I recommend purchasing elsewhere. Should I finally get through to someone who can actually assist me, I will provide an update.