When I first got my sealed package of my new Smokey Joe all the hardware was missing from inside the package so I went to the local hardware store and fix the problem called Weber on the 800 number and they sent out a new hardware package it came 2 Days Later but that was okay The Fixx from the hardware store worked fine my wife and I had bought a new used toy hauler camper and needed to cook up some hamburgers for dinner as always Webber came through and made some awesome grilled hamburgers.