Thankfully Wayfair's customer service is amazing. However, this review has nothing to do with Wayfair as a brand. This trash can I ordered before and the sensor had a small dent on it and wouldn't register to open up. The light would just flash. I contacted Wayfair. they allowed me to keep the old one and sent a new one on them!!! It was great! However, after the first time, we changed the trash the doors only open half way and don't always close. It is very odd. It looks beautiful and we kept both cans even though they both seem to be defective. contacting the brand for hopefully just a replacement lid.