My 6 month old LG washer had the dial quit working.  We had no control over type of wash we needed. about a month later I called where I bought it and was given direct LG repair number.  Wow, the very patient repair tech and I over the phone repaired my washer. BAM! He was so patient with me. We did it!  I've really enjoy this large capacity washer and love how it was repaired in about 1.5 hrs of teamwork!