We were disappointed when we received our shed.  One main piece of the shed was cracked and broken.  Keter was unable to get the replacement part from overseas. We were reimbursed.  The following is the message we sent Keter customer service:
“We thank you for your commendable customer service.
We appreciate that you honored your product and stayed abreast of our request.  Although we were disappointed not to receive the part necessary for the shed we are looking forward to purchasing a couple of other Keter  products.”