Well, after waiting weeks and then past the due date, I called and found out it had been damaged and we had to star all over again. Due to COVID, staff were overwhelmed. I was glad I called...20 minute wait, but worth it. Spoke to an awesome rep..I admit, I was disappointed, but understood. Flash forward..due delivery date, I got a call that the drivers could not fit the boxes in with the other deliveries, and delivery was slated for the next morning. This was a gift/surprise for my cousin. All's well that ends well. My cousin and her husband were thrilled. The quality is amazing and everyone is happy. Things happen, but the end result was they received an awesome gift.. Thanks!!!