We have had it for a few days and so far we are very happy with it.  We received the packages and my husband spent almost an hour putting it together. He had some issues because the pieces did not fit together due to the holes not correctly aligning, so the top piece did not fit.  We were very disappointed at the quality of the brackets/material and how much assembling was required. I filled out the online form to have several new replacement pieces sent and I was very surprised at how quick the response was. Within hours, we received notification that our inquiry was received and a replacement unit was on its way. A week later we received our replacement and assembly was much easier, as the pieces were better aligned.  So far I'm happy with the overall look and we've only used the heater a few times to test it out. Pros: quick delivery, great customer service response, looks nice.  Cons: the assembly process and quality of the predrilled pieces not aligning well.