So far I am very pleased. Delivery was as promised; the couch is very comfortable and appears durable. The fabric is a muddled gray with quite a bit of sand color which gives it a slight sheen. It is not a solid charcoal gray which is fine with me, but if that's what you're looking for this will not be the right couch for you. The back cushions are attached but have a hidden bottom zipper which allows for removal of the pillow insert. The bottom cushions are fully removable and the covers zip off, which is a must for us having a large dog who is the king of the castle!