the fake leather looking plastic is fine, i just hope it doesn't tear. The wood is pressed pieces of smaller cuts, they did a good job at making it look good. The casters are plastic wheels with thin metal holdings. The chair probably cost around 20 dollars to make, a liberal estimate. To sell it at such a high mark-up is ridiculous, and to force the consumer to put it together is even more so. I don't mind doing the leg work, if it's reflected in the price, which it definitely is not. Not to mention, this is one of their cheaper chairs. 4 stars because of the lack of quality with an extensive mark-up. However, they didn't promise much, and it looks presentable, so I believe 4 stars is quite charitable.