It takes a minute to get to know how to operate this machine, but once you get that down it’s a breeze. It’s the only machine I’ve found that can do both the nespresso and the keurig pods, which is a really nice feature when you have 3 people in the house that all like different things. The large reservoir is nice too. My only complaints are that it’s kind of large, but that’s understandable. And the steamer wand is way too low, so you can hardly get a cup under it, much less a full cup.  But all around, it’s a really great machine. Very happy.