The first one I ordered fell apart in my hands when I unwrapped the plastic around it. I requested a replacement and they were quick to respond and apologetic but it took over a week to arrive (I'd already waited over a week for the first to arrive). And when I unwrapped it and set it in the cabinet extended, the top shelf split from the 2nd shelf. It's worse when the spices are on it. It's a great rack otherwise. I just wish it didn't break both times.