I LOVE this chair! So padded in the arms youre instantly cozy  relaxed. The upholstery is nice, the chair lends just the right amount of cozy to your space! My only issues are having difficulty opening it up fully and returning it to an upright position because I have arthritis. I gave it a 3 out 4 for that reason plus the seat requires more padding. I will address this with Customer Service, I have every expectation they will make it right!