I am a very satisfied customer. I make my latte at home every day instead of the best tasting local coffee shop latte. Every drink I make at home always tastes better than what I used to drink and I never thought that was possible. I love the process of making my drinks. I never owned an espresso machine and had no clue how to make an actual espresso. Educate yourself prior to getting one. It will pay off. And if you can afford this one, do it. If you can't, save your money until you can and get this one. It's definitely worth it. Enjoy!