I probably would have given this product a 5 because I loved it when I first saw it and thought it would fit perfect in my small kitchen. However, once we opened the box, we found that the glass on the top door was all shattered. The bottom glass doors are in tacked thank goodness. We also found the packaging was extremely flimsy and there was hardly any good protection between the glass doors. I want to believe that if there was better protection and more sturdy packaging the glass would not have shattered during transit/handling. I am currently on hold with customer service and was advised my wait time might be 30 minutes or more. All I want is a replacement of the top door.