It took me a few nights to figure out that one side is softer than the other, so definitely make sure you're sleeping on the right side! The pillow is cool (temp) and does mold to your head and neck. For me, it's a little bit bulky in that it sits a little high for my head and isn't able to sink down quite to the level that I would like it. It's also quite heavy, but that doesn't really matter that much when you're sleeping. Overall, it's a comfortable pillow and it stays cool. If it were maybe an inch lower, it would be perfect for me.