The third tray (very top for large knives and small items) hold no place for small items like plastic straws; they fall through the mesh. The second tray has two height adjustments that both fail; the high option is too high and cannot place bottles in the "bottle rinser" section. The lower option is so low the spinning water dispenser hits the plates and even utensils. The bottom tray has half the tines (for the racks) straight up instead of the usual slight tilt that keeps plates from knocking into each other. And worse, the cleaning pods gets only half diluted; so when the dishwasher is done, there is still half the pod in the dispenser. Overall, I am surpised this machine made it through to production and am sad I had to live with it for another 5 years.