I purchased the Arlington 12 by 10 Gazebo about two months ago.  It looks great and is a very well built Gazebo.   But most importantly once I registered this product on their web site, I was able to work with customer service and they are awesome.  I was missing some foot plates not their fault the installer I had hired locally did not give them to me.   And they promptly sent me the additional plates I needed.  I also had a spot or two I needed touched up with stain and they also promptly sent me some stain to fix those spots up.   I have to say I am very impressed with the product and the customer service.