I read the reviews on this item prior to buying and many people had said it's uncomfortable.  However one review stated that the chaise was hard.  I had been looking for a piece of furniture that was well made and sturdy.  This met all my expectations and my entire family loves it.  My niece and nephew fight over who's going to sit on it to watch TV.  Their Father likes to lay out on it and relax when picking up the kids.  The firmness supports our bad backs and makes it easier to get up from relaxing.