I love how the steam mop works! It cleaned my hardwood floors great and I used it about once every 2 weeks. Within the 2-year warranty, the trigger stopped working and it wouldn't steam any longer (the vacuum still worked, but there was no way to fix the steam trigger). Thankfully Bissell replaced it, no questions asked. About 1 year after having my replacement, unfortunately the exact same thing just happened again. I am very bummed but can't justify buying another one at this time. It's too expensive of a vacuum to only have the life be a couple years at best. :-(