When it arrived, there was a small tear in the side that inserts beside the back. Thinking it was the arm, that is what I reported, with a picture. They said they would send another piece. Later, I saw an email from wayfair saying the replacement piece had been cancelled at my request. I didn’t request cancellation of the torn replacement piece. I don’t know what happened but luckily the tear is not at a really noticeable site.