We purchased Henkel knives ]which rusted after 1 week. We looked at the warranty to send it back... to our amazement we would have to mail the knife back, they would determine if they would replace it or not and it could take up to 6 weeks. We immediately went out an purchased Chicago Cutlery (which we had previously). We love your product and your Fantastic Customer Service, chichi seems to be lost in most companies today! Thank you for the wonderful product and how you treat your customers