I love the chair. I ordered the dark grey and looks just like the picture. Was weary of the stitching from other reviews but no issues on this one. It's definitely on the firm side but the high back is really nice. The only thing missing (and reason for 4 stars) is that you can't lean back on it very much. If you push hard enough, it goes back about as far as an airplane seat but you'll bounce right back. I don't mind being forced to site up straight though. Definitely would recommend.