I purchased 2 Swing Arm lamps equipped with a 3 way light switch.  One of the lamps arrived defective. However, their customer service team was very helpful and immediately sent a replacement at no charge.  They also followed up to keep me informed at every step of the replacement process.  The replacement lamp arrived shortly after and I'm very impressed with their professionalism and personal touch.  My wife and I had never before experienced such thoughtful and caring support!