I want to start by saying that until this order, I never had an issue with Wayfair or it’s products. One of the chairs in this set was damaged and getting a replacement part was a nightmare. I was repeatedly given conflicting information. The manufacturer clearly did not want to fix my problem and kept offering me small discounts to accept the product as is. Otherwise they insisted that it would take 30-45 days to get the part. 
Wayfair refused to intervene. They said as long as the manufacturer was responding to me, their policy was not to intervene. 
After many calls and emails, I did eventually get the part, but this left a very bad taste in my mouth. 
To add insult to injury, the set is flimsy and uncomfortable.