The back support is great and the chair is very comfortable. I am disappointed that the head support piece doesn't come down any lower. It is so high up I can't even use it, and that is why I purchased one with a separate head piece. It  is also difficult to tell from the picture that the bottom has has a very shiny high gloss silver look. Would have chosen something else had I known about these two things. I read that once you put it together it can't be returned but I don't see how you would know at least some of these things until you do. Maybe I will win the shopping spree and I will be able to buy another one and it will make up for this!  :)