t was ok.  The wicker was unraveled under 1 side of chair.  I called them gave all the info.  Could hardly hear them.  I gave them my email so they couch tell me what is required to send 1 new side for chair.  That was on Monday and I haven't heard via email or phone.  In the interim I glued it to chair and assembled the chair while I wait.  All the other products I have ordered from Wayfair I am satisfied with