This chair would have received 5 stars were it not for a couple of issues:- (1) the colour, "burgundy tweed" is very different and much darker than the colour shown online;  (2) the chair is much smaller than pics make it appear.  Other than that the product deserves 5 stars.  The entire process was seamless; the chair was delivered before the ETA, assembly was a breeze (done within 1/2 an hour by a woman who is not at all dexterous!), and finally it feels very sturdy and supportive.  There was slight damage to the star-wheel stand but that I determined to be inconsequential. I had noted a bit of damage to the box packaging so took pics - not attached - just in case the product had been damaged severely; thankfully, that was not the case.   For the price alone you cannot go wrong in purchasing this chair!