I was pleasantly surprised at the quality of the faux fireplace. I was a little afraid that it would look overtly fake but it doesnt at all. There are a few issues I have but not anything to do with the product or its quality. It was the damage that was done to some of the pieces that had to occur when it was being packaged for shipment prior to being placed into the box. There were multiple deep scratches  a large dent where it caused the paneling to start lifting up. Fortunately it was all in places that were hidden after assembling otherwise I wouldve had to send it back for an exchange. Perhaps those employees that are doing the packagingshipping could use a bit more care and pay closer attention to detail. If they were more attentive they wouldve noticed the damaged pieces and couldve changed them out for ones that werent damaged.