Purchased  a pendant light, which arrived on time. But had been damaged  in manufacture. Not easy to get in touch, found a phone  number operator answered straight away very helpful, and I had a replacement  sorted in seconds,and a new delivery arranged.Delivery date came and went, followed the online tracking which said it had been delivered with a picture of the box on a doorstep.Not my doorstep so next morning armed with a picture of the doorstep on my phone I set off, 5 minutes later I find the doorstep with my parcel still on it.Now it's up and looks good. Wayfair thumbs up. Delivery  company thumbs down.