I received this shoe storage cabinet and hired Handy to assemble it. The pro showed up today, pulled all the (many) pieces out of the box, and we discovered that one of the shelves is cracked. The pieces feel very flimsy for  the price but, as is always the case with customer service for BL and its sister companies, a replacement part has already been ordered to be shipped. It won't be here until July 3rd which is a pain since the original item arrived fast. Hoping this cabinet will look better put together than the pieces look un-assembled. Five stars for customer service!