Received what was obviously previously and returned to Wayfair by an alternate customer:  box had been retaped and one could see that label has previously been torn off the box; several pieces of the chair were missing; other pieces did not go with the chair ordered; less than 1/3rd of the hardward required to put the chair together was received.  This was my first time ordering from this site - I do not feel valued as a customer, I do not feel appreciated as a customer, and I will not order from this site again.