The couch itself is beautiful and quite comfy. However, when unboxing after delivery I discovered a large rip in the seam on left side and a few stains on the top of the ottoman. When bringing this issue up to Wayfair, their response has been less than satisfactory. I supplied them with photos of the damage in which they claimed were too blurry to make out, so they asked for more photos. I provided additional photos as requested and they say the photos have been altered but won’t give any additional details. They’re refusing to assist and when I try to return the couch they want to charge me a return shipping fee. Wayfair is difficult to do business with and their customer service is deplorable.