Elegant design, which is really what you're paying for, but the build quality is solid too. Though, it's basically tightly wrapped leather around a metal frame with wheels. There is no cushioning so it's a pretty hard seat. Also, it is not a very high seat; I'm 5'11 and the back comes to my shoulder blades. Lastly, while the metal look is very modern, it makes the arm rests really cold to the touch. We bought this chair in gray and it's a very nice medium-light tone that is versatile. The box arrived with some holes where legs tore through, but there was no damage. Assembly was incredibly easy and just took 5 minutes.