i purchased the bowman side chair (set of 2) for my mom who needed it for her writing desk. the height is perfect for the desk. the chair, once put together and tightened, is quite sturdy and the cushion has a firmness to it. the fabric is not flimsy. i like how they included extra screws and washers. 

i did have an issue with the second chair as the seat was off-center. the good thing, though, was as soon as i called, customer service representative Ashley dealt with the issue and promptly ordered me a replacement. the other good thing is that she said i am free to donate the off-center chair or do as i see fit. 

painless and pleasant. now THAT is customer service. thank you Ashley.