Outstanding Customer Support & Great Lamp. ByHolly Pon March 28, 2017. Color: Classic Black|Verified Purchase. The light is nice and bright for use when I am working on a puzzle or doing needlework, but it also dims down slowly for a softer glow. Fabulous. The connection between the pole and base seemed not as stable as I would have liked. I told the company that I was pleased except for that. Without even being asked to buy me, the company emailed me and told me that they were sending out new parts. That's outstanding customer service and a company that stands behind its products. I highly recommend them.