Its super comfortable. I can sleep really well each night and wake up in less pain with my RA. Its cooling mechanic is amazing because I am always warm when I sleep. But it doesnt work well when the mattress protector is on. We sweat when we use that. The pillows are super comfy and anything seems to wash out of the mattress protector. The pets even seem to love it because they are always laying on it and my one dog has joint issues. It is the best bed we have ever had.