I received this dresser and the wood was damaged on the side of one of the drawers. I was dreading contacting Wayfair to discuss returning because I didn’t know how I would package and ship back something this large. I was able to fill everything out online and send pictures. Within 15 mins I received an email saying another dresser was on the way free of charge and we did not have to worry about returning the original one. They even gave us places in our area where we could donate the dresser if we liked. The new one arrived yesterday in perfect condition. Great customer service and the dresser is so cute, very sturdy and a perfect fit for my daughters room!