Love these chairs. Purchased four. Comfortable, sturdy and beautiful. Simple to assemble. My handy husband had to enlarge one of the backrest brackets because it didn't align properly with the screw hole. I would blame quality control with the company for this rather than Wayfair. Considering all the great things about these chairs, this was a fairly minor issue. None of my Wayfair purchased (many) or customer service interactions (a few) have ever left me disappointed. I am a loyal Wayfair customer because they have earned my trust. Thank you Wayfair.