I had an unfortunate experience with Fed Ex leaving my boxes outside in the snow, a day earlier than the expected delivery date (I was at work). The boxes were torn, wet and some pieces of the bed frame had fallen out in the snow. Wayfair handled this unfortunate incident beautifully, quickly responding and issuing a refund even though this was not their fault. I will be ordering again, and am hoping that the delivery service will be better this time around.