The dresser arrived with two cracks in the wood that were 3" or more.  I reported the issue the same day and was promised a call or email within 3-4 days to schedule someone to come to my home with a repair kit. I will continue this review once I see how the problem is resolved. Please note that most other vendors replace goods that are received damaged, not just offer to repair them. If I'm left with a repaired product instead of a new one, that should definitely merit a price adjustment in the form of cash back.