The rug is so beautiful. I ordered it open box and the only issue I could see was one of the corners was frayed so I had to spend a few minutes messing with it to kind of tie it back up again. The rug is thin and not soft at all so just know that going in (which I did). It’s good quality though and expected from a jute rug. Online the color looks dark gray but in person it’s really black with white, which kind of makes it look gray. It works great in our living room and I love the southwest vibe.