I love this rug and am so please with Wayfair. I ordered and when it arrived it had many loose or pulled fabric. It also had a re dye that seaped up through the pad. I called Wayfair and immediately they shipped me a new rug. The new rug arrived in perfect condition. The colors were perfect and true to description and color shown. The pad is thick and very comfortable. I'm using this rug on my covered patio and have received many compliments on its design and softness. I have nothing but good things to say about Wayfair and will definitely be a frequent shopper.