Received this rug with a small snag in it, but was able to cover it with my sofa. It looked beautiful in my space until I noticed more and more snags in the rug. Reached out to Wayfair and they told me to reach out to the manufacturer since there’s nothing they could do. Manufacturer said that this is common for this product and to contact Wayfair. I want to love this rug but seems like it’s only good for low traffic areas requiring little vacuuming.