I have been a Serta customer for years; however, this chair has been a great disappointment. There is NOT enough padding on the arms-to the point where I can strongly feel the sharp corners on the wood that makes up the top of the arm chair. My hand slips off the sharp edge, as I get off the chair. There have been other issues as well, which couldn't be resolved. After years of dealing with business owners and companies, I know that it isn't Wayfair's responsibility to be "quality control", especially with the number of products they sell. 
Thank God for Wayfair! They offered a refund which will take several business days to reach my bank. 
Thanks Wayfair for your employee professionalism and honesty. Your the best!