For the most part I love this product, to the point that I am unsure why anyone would purchase the competition. The automatic frothing which pours right into your cup is so convenient. The espresso it creates is pretty on par to what my palate can distinguish from a retail coffee shop at a portion of the price.
The challenges I have is that the milk does not always fill the coffee cup with the same amount every time. We typically have to keep the milk reservoir filled to the max line. Also the espresso will drip for a while after it brews, keep another cup underneath it if you aren't going to empty the grounds right away. Note if you let the grounds sit in the coffee filter too long they will be come very hard and difficult to empty with out using a spoon to chisel it out. Overall its great way to get your latte without getting dressed.