Not at all pleased with this chair. First and foremost getting the foot rest up takes a great deal of effort; putting the footrest down is twice as hard. You literally have to do a weird crab walk out of the chair with the footrest up; stand up and swiftly kick the footrest multiple times; in a Jackie Chan type fashion to get it to stay closed. The motor on the massage part sounds like a cat in pain. The heat feature is somewhat nice if you enjoy heat that is not hot.