I made several emails and inquires before purchasing this product. I wanted to make sure it was a swivel chair and not just a chair on caster wheels. after three attempts asking questions and then finally emailling they called the manufacturer and assured me it was a swivel chair. IT IS NOT A SWIVEL CHAIR!!!!!!! and now because it took twice as long to ship the chair than advertised I now have a useless chair that I have to return and no time to get a chair I need before Christmass, when I needed the chair.