Love, Love, Love my chair. Had some concerns when it arrived as box was badly beat up BUT after contacting Customer Service I was happy. They advised me to open the package and IF there was damage they would help me handle a return. I took their advice and was glad I did - there was some very minor damage to the bottom of the chair (which would never be seen and did not affect the appearance). I advised Customer Service that I was okay with the chair and they offered me a 10% discount on a future purchase. All that being said - the chair (soft butter yellow) looks GREAT in my bedroom and is VERY comfortable. Can't say enough good things about my experience with Wayfair ! !!!