we love Breville products, or at least we have in the past.  However, the toaster does not toast very evenly at all.  It seem that the toast is mostly on one side, vs two...more like a bagel.  We returned one and received another, but it still exhibits mostly the same issue - however not quite as bad.  It seems the last few years we have noticed a definite decline in the quality of your products, including a pro 4 waffle maker that broke on the first use.