It did come dinged up but after a couple of wacks with the husband’s rubber mallet, it’s a great product. I called Wayfair to explain my experience with hopes that they can find a better way to repack it because it truly is a solid crate. Our corgi pup has so much room in the smaller version and it’s pretty great for when people come over and we want to put the pups up. Highly recommend this product. Praying they get the shippingpackaging down better.