I received the order with disappointed because the item took out fm paper box without any inside protection. Normally we receive a new item that should have double packing-which is outside the paper box and inside has the plastic pouch or wrapped. But the sofa I received today only has an outside paper box, also, the safe is Velvet, the color is Cream and looks bad shape; Also, I found a few places that had a dirty mark that means this is the old item or at least an open box that's why no inside packing. I have attached pictures. I spent a lot of time choosing this item, style, Material, and color all likes,  but the item received disappointed me!!!