I received my air fryer as a gift. After using it a few times I thought it left a plastic smell in my kitchen but worse than that the food also had that plastic smell taste. ( My husband didn't notice it) I called customer service and was told that he would have my case reviewed. In just a few short days I was contacted by the company informing me that they would replace my air fryer with a new one. I was so pleased that they listened to my issue with the air fryer and promptly took action to see that my problem was resolved. Outstanding customer service. I received a new one and I am happy to say there is no smell or taste of plastic. I love using my air fryer. It is so easy & convenient to use and also very easy to clean. It makes everything taste so good. I can't say enough positive things about dealing with this company. I highly recommend the Vortex Aur Fryer!