Had the older version of this faucet now for 3 years. Looks and worked beautifully. Recently the valve at the end of the pot spigot started leaking. Contacted customer service via email and they got back to be the same day asking me to call them. I did and I told them the problem but I did not have my model number anymore. So they told me to send them a short video and picture, which I did. Next day I received no less than 3 different people emailing me to help me find the replacement part, which  I have received and now my faucet works like new! Thanks you Vigo people! I would definitely recommend their products. Great fast service (if you need it).