The picture looks great but the actual fireplace is awful!  The "stone" is actually some type of fiberglass product that easily cracks and falls apart.  The color is more clay than gray and it is cheap looking.  I am keeping the insert and tossed everything else.  I am paying someone to make a custom frame to fit the electric component into.  

This is the most disappointing product I have purchased and you would be much better served to go to a face-to-face store and buy a quality product.  This one should have been priced at less that $250 - that's how bad it is.