I already owned to Instant Pots at the time I ordered the Vortex Plus 10 Air Fryer Oven. The reason I purchased the oven was due to the quality of the brand. And I have to say their customer service is as top notch as their product. My oven arrived with a piece broken on the rotisserie basket. I contacted the company and they offered to send a replacement part. However the part was back ordered so after a very short wait, they sent a new oven. This product works very well and their customer service is outstanding.