The heater is great but the one pictured is not the one I ordered and received. I had ordered one with a glass center that you can see the flame. Unfortunately when I received it the glass tube was broken. I immediately called and while the customer service rep was very friendly and helpful the replacement part they sent was the metal center part of the one pictured. I was so frustrated that I never even followed up and the unit has been sitting on my deck unused ever since.￼