Give it a chance.
When I first received this chair, I didn't like it. After a day, I was happy with my purchase. My husband has a bad back so he is very picky with chairs. This has lumbar support for his back and a nice sleek look for me. It is a push back recliner and seemed kinda hard for me to push back to recline; my husband doesn't have a problem. We aren't very tall (5 foot, 7) and our feet do hang off a little when in the first reclined position but doesn't bother me. It is comfortable but very firm at first. You do have to break it in. Gray color is as pictured and material is a little rough feeling but will hold up with kids, my little one already spit up on it and easily wiped up with no stains!