I bought this product about 2 months ago.  It is a quiet unit and has a deep drum which is good for duvets and bigger items.  My biggest concern is it constantly displays balance load and even after rearranging the items inside and having a good load amount, it will not finish the spinning cycle.  I have had to press the reset button by undoing the front panel several times.  New model yet not sure why I am having to reset so many times.