- 2 out of the 5 shelves arrived broken, one of them being significantly twisted - does not bode well for the quality of the metal frame
- the product was missing any type of device to affix it to the wall (it looked defective)
- the product was missing any type of instructions as to how to affix it to the wall

Despite the above I will say that Wayfair customer service was STELLAR (super responsive) in dealing with these issues so I would not hesitate ordering from Wayfair again - just not this product which was of poor quality.