We bought this a month ago. We had trouble installing due to location of drain hose being at the bottom location and the hose is too short to reach our outlet, so we had to buy another hose extension. However, after using it for a month, we've enjoyed washing our clothes. I clothes even smell cleaner and fresher than ever. Love the little musical jingle at the end of the wash!! A lovely washer! Going out to buy the matching dryer now and getting rid of my perfectly new dryer!!