My experience has been good, both in putting the grill together and using it. While it does take some time to put the grill together, it is designed very well from that standpoint and it was not challenging to do. It did take a long time to unpack the grill, but I'll take that because it was packed in an efficient and safe manner. 
I have used it a few times so far with not problems. I like the bigger hopper than my prior pellet grill and it starts very easily. While I have not had to do so yet, I am glad to have the easy ash removal mechanism and I like the larger grease catcher than my prior grill.