I love this coffee maker! It replaced my keurig and I will never use another one. It keeps the coffee piping hot for hours and I am glad it's insulated because now I don't ever have to drink burned coffee again (from the old heating element and glass carafe type maker). I did have the coffee run all over the counter once, but it was user error. I have had it for 3 years and love it! My only issue is the same as the others, the thumb tab broke inside of the lid and now it is difficult to get coffee. Anyone know where to get a replacement? Definitely recommend this coffee pot!