Manual/instruction listed "small bag" of hardware; however, they were not packed with the product.  After calling the 800 number I was told the hardware would be shipped, not good when I scheduled this day for assembly not planning on ordering and waiting for parts.  I am a calm person and using business professional dialogue I thought I could talk to the company rep on the phone about how this shortage was disappointing and not what I would have expedted from Lifetime, but instead of acknowledging my concern the agent I was talking with hung-up the phone on me.  Not impressed at all with this company,  the last product I will buy from them.