i was very upset because i received a email a couple days after i placed my order saying that there was a error and that the item was on back order and would not be arriving until a week after christmas , even though there were 3 available when i booked it. i called and spoke to a customer service rep and explained it was for my daughters' big christmas gift she was very nice and found this new item that was similar and matched the price, i ended up being very happy and greatful!