At first, I received an elf steal item. Immediately I sent it back. It took several phone calls to resolve the problem. When  I  finally got my mattress pad, for one it was well packed. All at this point I could say its exactly what Ive been searching for. Its true to  size. Its deep pockets! It fit my mattress perfect.  I personally feel it could use whatever fiber material to make it feel like  a pillow top.