We're renovating our two bathroom and installing this toilet in both. When they were delivered, one was shattered. Wayfair replaced it within a few days, but it was our responsibility to get rid of the broken toilet. Our contractor included it in the demolition debris and took it to the dump, but we would have had to pay for disposal if we had to do it ourselves. The guest bath is done so we've been using the toilet for over a month. It looks great, feels great, and is easy to clean and flush. Our contractor installed it, so we did not have to deal with that. To replace the seat, we probably have to go through Swiss Madison, as the attachments are not standard.