This recliner was nice but the seat cushion part is very uncomfortable. You can feel the massage/heat motor when you sit down and once you sit down it causes discomfort behind the legs hitting muscle/nerve. I had purchased this chair for my grandma and she ended up being extremely sore and had a difficult time walking after she sat in it for an hr. Feeling the knots in the cushion wasn't that big of a deal for me, but I can totally understand how it would be uncomfortable for and elderly customer. I did not sit in the chair for long, so I'm not sure how I would have even felt for a long period of time. We are returning this recliner and getting another without the heat/massage function to see if that eliminates the problem.