I was a devout Hoover customer for years (because of my mother and grandmother). After taking my Hoover carpet cleaner in for service and the nth time the serviceman recommended Bissell along with their products. I switched and that was a very wise change. Bissell is lighter, cleaners better and faster and I have not had to have it service not even once. The Hoover cleaners, even the newest ones I bought, kept breaking down year after year. The cleaning products are superb. I'm happy all the way around. Next I will buy a Bissell vacuum.