Toaster-Oven arrived in a timely fashion. I was somewhat disappointed that the color finish was not what I had seen on the website, but that's not that important. It takes some trial and error to figure out how to get the result I want, i.e., first day, I burned my bagel; second day, it was underdone; third day it was just right -- so that's on me not the unit. I learned to use tongs to remove my bagel cuz it does get very hot! We have not tried the "Air-Fry" option yet. Best part is that it's small and compact and doesn't take up much more counter space than the G.E. T-O we finally had to replace.