The composter came and was easy to put together despite very good directions. I was baffled at first as to how to use it, again, there were no directions for first time composters. On another website I saw the compost is supposed to magically be accessible at some point by opening the trap doors near the base..but when that will happen is still a mystery to me. I was too lazy to pack it up and send it back or else I would have chosen a different kind where the ripe compost was easier to get at.