I received my order a day earlier than expected but they were the wrong color.  I called Wayfair customer service and was on the phone with a live person within a couple minutes.  He arranged for the ornaments to be shipped overnight in the color I had ordered, explained the return process for the ones sent in the wrong color (I do nothing except wait for the supplier to pick them up!) and I received the new ones the following day.  The only reason the rating isn't a 5-star is that some of the ornaments were broken but I only lost 10 out of 260 so not bad at all.  Customer service is definitely 5-stars!   Thanks!