Bought these tiles in Grey with charcoal grout. All but one box came intact but it was really easy to upload photo of broken tiles to get a quick replacement. It was my first time tiling a backsplash and did so over an existing backsplash. They were really easy to install I used a manual tile cutter and tile snips. It probably would have been a lot faster with a wet tile saw, but I was in no hurry.