I like the chair, but the arm is already loose, and I have had it for 6 days. Also, I can not understand why a chair would just drop down and not have a spring for someone who sits back but doesnt want to lay down. I really want a refund because this was not listed in the description. Had I known, I wouldnt have purchased. Now Im stuck with a chair that anytime you unlock it, It lays all the way back. Its doesnt rock either. Fix this, and I would give 4 stars. This chair wasnt cheap, and I shouldnt have to be this unhappy with it and just be stuck with it