Chose one star due to it being a requirement in order to submit my review. First delivery, parts 1&2, 3&4 did not match up, nor were there enough parts. Did not go any further. Requested help; phone CSR was amazing! Unfortunately, the replacement was a different item, but we decided to go with what we had because it's for my mothers' celebration of life; again, the parts were discrepant. I now have to figure out what to do with two inoperable times as the seller will not accept them back. I will hopefully get my refund now.