I got the chair without any tools.  When I sent them a request at night I was informed that I need to chat with someone. The person was nice but limited on what he was willing able to do. 
My options return or get 25 
That was it.  They refused to send the tools I need to assemble the chair. 
Since I want the chair I am now responsible to go find the tools myself with no additional aid on what size to get.  I am told to bring a picture to the store since I don’t want to carry the parts with me.  I am extremely surprised at how poorly this was handled