Ordered one of these and it arrived without instructions and missing a piece integral to putting it together. Rather than returning the whole thing, I ordered the replacement part that never arrived. Wayfair customer service was VERY helpful, and ended up sending me a while new unit no charge. This time it arrived with instructions and all the pieces and hardware. So kudos to customer service. They kept me a Wayfair customer and did what was right. The unit holds ample wood for a few burns and is sturdy and well balanced.