Everything works as i expected when i bought it.  The vortex feature does what it says well. I know i read people had issues with the heater but it seems to work fine for me.  We've had it for about 1 month now and couldnt be happier with our decision.  

Our trip to japan enlightened us to the greatness with a good bidet seat!

Get the BB-1000 - you won't regret it!