So far it is up to my expectation.The shipping took about 4-5 days and two heavy boxes were delivered.  Everything is carefully wrapped with plastic or styrofoam. The instructions are clear and all tools are included. All parts are made of heavy metal and it feels like solid materials.There is some instruction in the manual to follow but it is pretty much just turn it on and set the temperature. it burns wood pellets only.I don't have the temp control problem in some bad reviews. Probably they have fixed issue. So far, I don't really have any complaint.