I'm rating a four because I was not able to enjoy the actual shower panel due to it arriving shattered, unfortunately there was no fragile labels on the box and the carriers very careless.  However the customer service was great when requested for a refund and a label to return. It was a very large box so thankfully my husband was able to take the box to work and have it picked up by FedEx. I wish I would have been able to enjoy this shower but their customer service is top notch.