Ordered this open box. Paid a plumber to come out to install. Partway through the install realized it was missing the spout which was part of the set. Phoned Wayfair and spent an hour in the phone, working my way up to a manager. The best they could do was give me 25 percent off, and the tone was it was a gamble I took because it was open box. Ended up paying more money to buy a spout, which hopefully will match,  and will be paying the plumber to come out a second time. This has cost me a few hundred dollars. Not cool, Wayfair.