The tree is great but unfortunately, Wayfair charged my three times for this one purchase.  You would think it would be easy to get straightened out since not only was the price the same for three transactions (down to the cent) but the same transaction number was listed three times on my statement.  After one month and four phone calls (2 of which I spent 20 minutes on the phone), it was finally taken care of.  
The tree I give a 4 but the customer service rating is a 1.