Horrible customer service. The couch was dropped off in the middle of the stairs to my second floor MIL suite. They did not ask if maybe I’d prefer it covered on the first floor because of the impending rain. I guess this is 1 flight of stairs. I cannot believe a company would allow this. The pillows were falling out and the sofa was exposed to the elements for a day until we could figure out how to move it. Lately my Wayfair experiences have been horrendous. Not worth it.