I bought this tree for a family tree project. It had a broken root. I called them and they immediately sent me another one and said to keep the broken one so ther was no big hassel to return it! I have set my tree up with Birthstones and tiny name plates for all my family and there is plenty of room to add for years to come. I hope this will be a treasured heirloom. The plaster the tree is made of makes it very simple to dremmel out the perfect hole for each stone, no matter the shape. Be prepared to repaint if you try this! Absolutely love it!