This bed was a little difficult to assemble . The main reason we did not receive 17 of the screws along with four bolts. I sent a email and was responded to promptly . Wayfair also called from corporate I spoke to Catherine O she was the absolute sweetest person ever she sent my replacement parts and went above and beyond to make sure I was completely satisfied. Once the replacement parts arrived the bed was completed . The bed is beautiful and very well made my 10 and 3 year old son love their new bed