I love this website! Customer service is amazing. I like My son's and daughter's chair; however my son's chair doesn't recline unless I pulled the bottom and assist him. It's somehow defective from where he's suppoused to put his feet. My son is 4 years old and the chair seemed much bigger through the website than in reality. Don't get me wrong, the recliners are beautiful but are way to small for both of my kids. They will grow out of them fast.