This is our second couch from Wayfair. Bought this to go in our office. It is really firm but I'm sure that it will soften over time. Assembling was a pain- we had to get actual tools out bc the Allen and small wrench couldn't do the job- A screw was bent, had trouble aligning some of the screws to the holes, one hole was so off (scraped against the plywood) that we could not put the washers and nut on. Took about 2 hours to assemble but once all put together it looks great!