I love the couches! They look just like the picture. There was no damage to any part of them. They are a bit firm but I don't think they are uncomfortable firm. Plus I would rather them be a bit firm so that it gives them room to break in and not be too soft. My kids loved how soft the velvet was. The delivery team was late from the window I selected but they were very courteous and apologetic. They called me to keep me updated on their location and arrival. I will definitely be shopping from this website again.