I loved that the delivery was to my front door!  Just as an associate promised it came in boxes where I could carry the pieces upstairs to assemble.  I'm nearly done assembling and would have given 5 stars if I'd had time to actually use the futon.

Send another review request and I'll  update.  

The only minus was the mattress box was torn and mashed open on the ends, but luckily there was no damage.  A larger box with styrofoam or cushions at the ends may help if you are getting reports of damages.