Took a while for it to get water from the reservoir to the pump at first. I had to put the reservoir off and on a handful of times. Since then it’s been brewing great coffee. I haven’t tried the carafe side but it seems straight forward. The blue led is a nice touch. Bold setting is great. I think the fact that it shipped in very cold weather might have had something to do with the water reservoir needing placed on the machine a few times before working.