Received couch this evening, delivery was great but upon unwrapping discovered large (2") tear in right couch arm. Very disappointed. Do not expect to pay this much for such a large hole that will only grow over time. Couch itself looks great so far. Turquoise color. Lighter than in pictures. Cushions medium-firm. Called customer service and they referred me back to the company that delivered it. I'm anticipating having to pay to have it returned for an un-torn product. Very dissatisfied. I would have rather been scammed by a local store and at least had an intact couch! 

Pros: Good medium-firm pillows, in theory good value. 
Cons: Torn, thin microfiber cover, lighter than pictures