The bench is very flimsy and we wanted our older father to be able to sit and tie his shoes or put on his socks. The screws on the rack can't be screwed in because there's no tread in the rack to screw it into. The pillow on top doesn't have anything to drill to keep it in place. But we were pleased with wayfair's customer service. They refunded the product for us and really alleviated my fears of online shopping.