First off, I absolutely love the style and simplicity of this light!  I couldn't find any pendants that I really loved until this one.  BUT they have a problem with not hanging straight.  I guess it's the way the glass is shaped and it isn't uniform on all pendants.  The first one was kind of bad so they sent us a new one with no questions asked but the next one was even worse!!  I hung it up and I'll attach a pic of it bc it's not even acceptable, the first one that was crooked isn't as bad so we hung that one back up, I wish it was straight but I guess I'll tolerate it so I can keep this style.  So it's kind of hit and miss bc overall we ordered 3 and 2 were crooked.