I've been using this chair for about a month and my experience with it has been very good, especially considering that I spend many hours in it every day at home. I don't believe I could find another chair like this for the same price. Also, delivery was prompt and, because I had a problem with the first chair I received, I had to contact Wayfair's customer service. I found them to be unexpectedly friendly, courteous and efficient. They shipped another chair immediately and just told me to keep the one I had. I will keep them in mind for other products.

Pros: Easy to assemble, only a Philips head screwdriver needed.
Cons: None so far