Quick delivery, easy assembly, and great looking couch for the price. It's firm, but still comfortable. Definitely will need to rotate cushions often, given the firmness and indentations left after sitting for too long. The couch arrives in one compact and long box. I originally thought that it would arrive as two separate pieces - a couch and chaise. It is one long couch with an ottoman. The long seat cushions velcro to the ottoman and couch to hold the two pieces together well. The two cushions can be rotated easily.