My wife and I purchased these couches almost a year ago and theyre fine.  They were very easy to put together, like a simplified Ikea product.  The cushions are not too soft but not firm.  However, after maybe a month a section of the feels like it sags.  The pillows are included and are snazzy but very firm.  The velcro arm rests can slip off if lean on them with too much pressure or simply bump against them.  Minor quibbles really.  Overall theyre decent couches.