I received shipment Wed 2/1716 which was great! My brother was going to put together the Dresser Friday and discovered after he'd taken all the pieces out  broken piece.  Can't get  live person to help me... left message with a supposed customer srv rep named George at 888-777-8250 last night 2/19/16 and again this morning 2/20/16, still no response.
The item # ordered 3117-330A Lot 5061 the piece which is broken in half is: 3117E-Top Broken in half.  Perhaps I can get some help through this method.
Leonora Henneberry 415-574-9518 or lhenneberry@balancepro.org