The product itself is 5 stars. It is an awesome desk, very beautiful, very stable and the height range works for me very well.

But the -2 stars is for the delivery service. I left my home address but it was delivered to the billing address which is my work address. I was socked when it was delivered and I was in trouble to carry it home. The largest piece is the top of the desk which is almost 70lbs and the box is even more larger, I can not even put it into my car. I have to remove the box (which means I may not return it if there is something wrong, but the product itself is excellent) and the chairs of my car to fit it in.