The first lamp sent to me had the base with a huge crack in it and chunk missing. I requested a replacement which was sent immediately. However, the replacement also had a huge crack in it, making the base unstable for such a heavy lamp. I requested a refund and they processed it immediately no issues. A few other notes: the lamp is more antiqued as you can see in the photo and the lamp shade screws on crooked. A+++ on customer service.