Product was delivered in multiple boxes. Instructions were a bit confusing as this bed has a few differenr configurations - i.e. just the frame, frame and headboard, etc. Instructions were included for the frame but not the headboard. Called customer service multiple times and never got thru. Luckily was able to find them online on another site. Setup was relatively easy with a helper. Product did arrive scratched but is useable. The wood is kind of soft but seems sturdy after fully assembled. Priced ok for the quality. Just hope you don't need to contact customer service cause am not sure they exist!