I've been ordering from Wayfair for some time now, and have been pleased with their products.  The two chairs are beautiful and just what I was looking for to complete my decor.  The dents, scratches, cracks and unbalancing of chair legs, are not what I was expecting.  I contacted Wayfair on two different occasions.  The first time they quickly replaced the sets, but when I received the replacements, they were in no better condition, so I called Wayfair back a second time and was given a full refund.   I will be donating all the chairs.  I'm upset I had to waste time putting them together, now having to search for something else.  DO YOU KNOW HOW LONG IT TOOK BOTH MY HUSBAND AND ME TO AGREE ON THESE CHAIRS?  My husband specifically said he prefer swivel chairs.  I don't fault Wayfair, I blame "Willa Arlo Interiors'" quality control department, that should have reviewed them before sending damaged product out. They missed the mark on this order!