the bed came in two huge boxes, well packed. Unfortunately, no worded instructions, just pictures! We had one broken piece, of course, integral to the assembly process. I called South Shore on a Saturday then live chatted with them the same day, they sent me a new piece and I had it in two days. And they called me on Sunday to follow up on my call. The service was outstanding and for that alone I would buy another product from them.  The bed fits perfect in the corner of the spare room and plenty of room in the drawers. If you are handy it's easy to put together!

Pros: Easy assembly, nice quality, great service.
Cons: Directions need words.