The bookshelf is not the usual Joss and Main quality. The bookcase is flimsy and the shelves appear to be made of fabricated wood. My husband assembled the bookshelf as a surprise to my daughter. When we saw how poorly it was made, we decided to return it.  Surprisingly, Joss and Main has refused to return the item or to exchange it. 
Had we known that assembling the bookshelf would preclude our ability to return it , we certainly wouldn't have ordered it in the first place. Truly, how can you assess an item without seeing it fully assembled?
In the past,  I have received excellent customer service from Joss and Main. It made me a loyal customer for many years.
Yet, this recent customer service response has been  disgraceful. No return or credit for an item whose quality is substandard and misrepresented on the website? Shame on you , Joss and Main.