The rug receives 5 stars. However as a fairly new customer to wayfair, you all need to do a better job at communicating between the app and your warehouses regarding product availability. I had tracking numbers of orders that never shipped because they were oversold in March. I purchased my 1st order the last week of April and was notified 2 weeks later nothing would be arriving. Total disappointment & unacceptable. For communication I will give 3 stars but I am hopeful the feedback provided will assist in the customer experience. 
I will say your employees have been proactive and helpful with finding and providing solutions. Big thanks to Diane & Darcy; two managers who went above and beyond dealing with my concerns and frustrations! Despite the issues I had the reason why I come back to wayfair as an option. Is because the quality Is always great for a reasonable price. I love my rug!