There is nothing wrong with the rug: I am pleased with it, BUT delivery was nothing short of a nightmare. Three ‘failed’ attempts - well let’s be honest ‘you were not home’ (I was), ‘check address’ (all correct), ‘you were not home’ (I was), and finally on the fourth day it arrived! Bare faced lies from the delivery company and whilst customer services seemed pleasant and concerned but it was obvious when the same phrases were used that they were just churning out standard responses and in reality were quite unable to resolve the delivery issue. Would I buy from Wayfair again or recommend them - no way! An internet only retailer stands or falls on its ability to deliver - they use an agent who obviously is not up to the challenge.  Very poor service which is a shame because the product was pretty good.