1. The rug was described as sage green and gold. It is gray, blue, and pink. The name is a complete misrepresentation of the product.
2. The rug has multiple sections where there is no actual rug fiber. You can see the backing of the rug straight through.
3. I have purchased many Loloi rugs before and the quality of this one is completely different. It's scratchy, and threadbare.
4. The options that Wayfair gave me to "resolve" this issue were a joke. No, I don't want to pay $60 to return it to you. No, I don't want you to send me another terrible quality rug. No, I don't think that a 20% discount makes the situation any better. 
Super disappointed.