The rug came with 3 day free 'express' shipping, but it was late. Once it arrived it was full of 'bubbles' and wouldn't lay flat. It does look exactly like the picture, and is great quality. Very soft as everyone has noted. However, after laying it out for a week, the 'bubbles' didn't come out - it was permanently warped in multiple spots. Thankfully, Wayfair was awesome and professional in dealing with my concerns and rectified the issue. Overall happy with the rug!