Delivery was professionally handled (actually ahead of schedule) and I was kept up to date throughout, but the item itself was flawed and had to be returned. It had a dark thread which was quite obvious in middle of the white pile (making it look like a dirty mark). Surely this should be checked before dispatching it? The backing of the carpet also showed through the very thin pile creating lines across the carpet. Not sure if this was due to the carpet being folded rather than rolled which may have caused damage. The carpet was ultimately of poor quality which is a pity as I was really looking forward to using it in my home as it looked lovely in the pictures.