The chair arrived packed well and undamaged and the style is beautiful. The back pillow and seat cushion are hard so I replaced it with a down accent pillow. The seat cushion is not reversible. When I turned the hair on its side to attached the legs, it sounded like Rice Krispies were inside the chair which can't be removed. When the chair is upright or you're sitting on it, you can't hear it. Overall, the experience was great but I would purchase this chair for my living room or family room b/c it's not all that comfortable. This was for the master bedroom and it's fine there.