The package was delivered with the box partly open and no paperwork. Three of four screws on the back were done so tight that the wood around then was peeling up and sharp to touch. I looked into returning it, but took off the lifted pieces of wood and put tape on the remainder so it wasn't sharp. It's on the back and the clock is hung now- you can't see it. The hands are very fragile and bend very easily. When looking into returning it, customer service at Wayfair was amazing. Immediate responses, posted to pay for shipping it back if I took a credit instead of money back. Or money back if I paid shipping. Offered to have it picked up. They followed up a few times to ensure I was happy with it.