The arbor arrive on time and all items shipped in perfect condition. I ordered assembly, but decided to install the arbor in a different house in a different state at a different time. I cancelled the assembly order in the handyman app they provided, and called Wayfair customer service to check on the refund.  Service rep said they would refund the assembly cost with no problem, and send me an email when it was refunded.  That was easy and painless.