I was very excited to get this as summer is right around the corner. I've owned several Keurigs, so imagine how surprised I was to find how cheaply made this model was. It looks ok, but feels very cheap and very plastic if that makes sense. It works fine for the iced coffee and I've tried several cups of hot as well. But the feel, the fact that I can't even push the iced coffee button without having to hold onto the machine or it tips... Very disappointed in the quality.