I have had the repair man out 6 times to fix the freezer.  It has frost in it all the time.  Each time he replaces the door rubber gasket.  If I don't defrost it ever week it gets ice build up on the bottom.  Then if you open the freezer the ice breaks up and in about 30 minutes, I have a patch of melted water on my hardwood floors.  Last night I came home from work and had a lake in my kitchen.  My hardwood floors buckled...  I went out this morning and bought a new freezer to have in my garage and I will not us this freezer anymore. Very expensive for a lemon!