Love the crib. Very dissatisfied with the costumer service on this product. It's been a problem since I inquired about this crib. Almost a year later I'm still awaiting a phone call from a rep that I never received. My question was a about the conversion rails. No one at wayfair seems to no anything about these. If your gonna sell a product, you need to sell the entire product. You wouldn't buy a car without wheels, correct?