Ordered online; arrived in a few days with free shipping. Installation instructions seemed simple enough until I started. The 4 page document was missing a few steps (or details that could have been clearer). It took me 3 times before I got the chrome Oletto faucet installation correct. The clips kept falling off the underbelly of the sink/countertop. When all was done, my wife loved the new sink. I must say it is also a great product.