It is firm but comfortable. Also very low so I added 6” clear risers, made it more upscale and easy to sit on imo. The gray fabric is soft and I love it. I bought it on sale for $200, A STEAL. I wish I would have bought more than one when it was at that price. It’s a good chair but not entirely worth $500. Great lounge chair with a nice soft blanket and some good pillows.