The response from Newair: Normally there is a shipping fee that needs to be paid to have the replacement unit shipped out to you, as the warranty does not cover the shipping costs. However, I am happy to waive the fee. I kindly ask if you write a short positive review of what you like most about your unit and your experience with us. "I did my due diligence when searching for a small home ice machine to make pure ice from the pure Alkaline Water I buy around the corner. It worked great, and I was initially impressed until it broke. I think lasting 3 months for a Single man, with every other day use, does not pass my requirements for a piece of equipment such as this. I hope the 2n unit under warranty is NEW and not REFURBISHED. Only 4 stars since it didn't last as long as I thought it would, and since I needed to write something positive to get free shipping. If shipping wan not free, then 1 star, if that.