One of my clients (short term rental property) has 4 of these in their condo, about 4 years old and all 4 have at least 1 handle that is either hard to turn or will not turn at all. Judging by the reviews and since all 4 have the same issue, clearly there is a problem. In all of our rentals we manage there are various manufactures/brands/models and not one problems like this. Some faucets having no issues for a decade or longer. I called the 800 number and they said they will be sending 8 new handles that we will have to saw off and replace. The only reason to recommend this model to someone would be to help sharpen their repair skills or if you want to give them a headache. This is not the quality I expect from Pfister, sad.