This is an amazing product. I did not think the vacuum would have the suction that it has but it is powerful! Also the dual action of vacuuming and steaming at the same time...genius! What a great job this does! I give the Symphony a 5 star rating ..However...ordering and follow up is another story. When entering my zip code the web page changed my address. I called, they were closed, I texted never heard back! I e-mailed, never heard back! Not until I called did I get any response and it took me four phone calls, many attempts trying to understand the person on the other end of the line, they sent another one TO THE SAME INCORRECT ADDRESS...it was a very big hassle to get it all straightened out. I am just happy the machine was worth it in the end.