It arrived on the day promised; there was a fist size hole in the box; delivery people just drop off, thus couldn't point out the potential problem; it was well packed, so wasn't greatly alarmed; however, after setting it up, noticed the basin was needing refilling multiple times: small leak near the bottom. I reported my concern, but haven't yet heard back.  Guess I will need to secure flex seal and spray inside.  My experience is undoubtedly not typical.  Positive note:  it started up immediately.  One more concern:  can not increase height of fountain above the roughly half inch out put, even following suggested utilization of hold button.