When I started to assemble this tree, I realized that it had been opened before.  No problem.  The problem was that on the 2nd section, the light wires were all tangled so that the branches wouldnt fall down or open properly.  I didnt panic and figured that I could fix it and make it work, but ultimately I couldnt.  I was really bummed.  I processed it for a return and found out return shipping is 37.  I understand paying return shipping if I changed my mind, but not when the product is defective and unusable.  They also offered me a discount, which I dont want because I still cant use the tree.