Love the chair. Delivery process was excellent. Easy to assemble. Connecting the wiring was a challenge for 2 electronically challenged older people and the directions are horrible. All mechanical parts work good and motor is very quiet and smooth. Chair is stiff but good for proper posture. Armrests are soft and comfortable. Not a big chair but perfect for me at 5'2". 4 stars because of wiring directions. Satisfied with my purchase.