I've never felt so much affection for an appliance...but this machine washes my clothes so thoroughly and gently. I use wool dryer balls with fresh linen scent on them and my laundry comes out smelling so good. The controls are simple and let me make the customization I like for each load and the automatic setting for the dryer is perfect - clothes are dry but not hot, you know? It is very loud but I have the thing in the middle of my kitchen (I have a VERY small house) so I would imagine that would be less of an issue for most people.