We enjoy the chairs and the look and comfort. First one went together quickly and easily, second one was until the final and I mean final bolt. Quality Control didn't inspect milling of threads and I couldn't get the last bolt threaded in. Frustrating to say the least, it was Christmas Eve and Santa couldn't put the project together. Going to call and try and get new right arm sent out to replace bad one. Oh wait, no phone number or address in packaging or instructions....smart??