I love these.  This is my second time ordering these for my condo patio.  This time I decided to try the "open box" as it was much cheaper and I was just using it on the patio to divide the doggie area.  One of the panels did have the paint scratched off, but other than that - it was in excellent condition.  No missing parts, everything intact.  I think it depends on the chances you take in purchasing the "open box" option.  I was very happy with my order..