We bought this model to replace our 10 year old Profile that died a couple of weeks ago. We loved that microwave, but that model has been replaced with this one, and this one is not nearly as easy to use. The worst part is that I think we got a lemon. It doesn't sit level, and when we used it on convection mode, it had all kinds of issues. It didn't seem to get hot enough (since the pie wasn't brown after the appropriate time), and after it started beeping with END displayed, it wouldn't stop. We couldn't add more time, or better yet, cancel it, so we muted the sound. The END message didn't clear until it cooled off.
The good news is that the repair tech is coming this afternoon, so good customer service, just a bad product.