The frame came in perfect condition. Unfortunately, I had a bit of a time mounting it. The frame is screwed into the wall (hardware provided!), and then the art and clear plastic are to be placed and locked in place. This is very difficult if you are working alone! To ensure the picture is mounted perfectly, an extra set of hands would have been useful. 
However, that said, I finally placed the picture and "glass" into the snap frame and it looks fantastic! 
The light streaks in the picture, by the way, are simply a reflection, not a flaw in the frame!
Again, have someone help place your art, and you'll love this!