This makes good coffee, but there are a few features that don't make it particularly user-friendly.  (1) the carafe is nearly impossible to empty; (2) the chute needs to be cleaned almost daily, but it is only accessible if you remove the hopper, (3) it is SOOO big, and, while it does fit under my upper cabinets, I have to pull the machine to the edge of the counter to use it (access the water tank, the hopper, the chute, etc.)