Style and appearance are perfect for the intended use at kitchen desk.  Shipment was prompt, and assembly should have been easy.  However, the screw holes for attaching the padded back to the metal frame did not match up.  I contacted Birch Lane via email, and requested replacement part.  Within less than a week, I had received a whole new chair.  Needless to say, my experience has been more than satisfactory.  If all "mail order" shopping was handled with such attention to customer service, I would do a lot more of it.