Delivery was scheduled for 11-2 p.m.  I do not live where the delivery was to be made.  It is the house we are moving to which is about 10-15 minutes from where we are now. They called at 10:00 and told me they were 10 minutes away.  I was not dressed yet or ready to go out the door.  I told them I would get there as soon as I could (which was about 10:35) When I arrived the spa had already been dropped off and they were gone.  It is not what I thought it was going to be.  Too small (short).  Looks like a toy spa. I am in the process of negotiating a return for another but now it's turned into a hassle instead of a good experience.  If the delivery had been as scheduled, my husband and I would have been there and probably not accepted delivery.  I have to say however that Wayfair is being quite good about working with us to return it and get another.  No complaint with that. I am hopeful everything will turn out right.