Customer service was great. I wanted an additional catch so I can close off my entry and my hall with just one gate. My original order was lost and they sent a replacement to me at no charge. Still don’t know what happened to the first set but they were great. I use the gate to keep my puppy away from the door in my entry and then block off the hallway at night. I did need to reinforce the top with duct tape since she decided to chew it but has held up to her pouncing on it. I’m super satisfied!