This is such an awesome ice machine. Somewhere between consumer grade and professional. I have mine on a raised table. I have to hold the ice tray when I pull it out so I doesn't fall out completely. Minor complaint. I wish they put a notch that holds it in place when you pull it out. Filling it with a large pitcher is a tad cumbersome because it holds so much water. You have to turn the pitcher almost 90 degrees to completely empty the pitcher into the shallow bottom of the machine. It's fairly silent compared to ice machines I've used. Probably because the nuggets are so small. Mine arrived with a small dent on the front. I didn't email them to complain for a replacement. It's noticeable only in some angles.