I have had the dishwasher for 13 months. The rinse arm under the middle basket continues to fall off even after reattaching. Overall the dishwasher sucks. It does not wash completely nor does it dry completely. Most of the time the dishes come out dirty and still wet even after sitting over night. What makes it worse is the terrible customer service from Samsung. Replacing people to address concerns with robots and automation is not the way to go. It is extremely difficult to get ahold of a human being at Samsung. Once you finally reach someone, you are bounced around until someone bothers to help. No one takes responsibility and the representatives give you a number to call.