Let me start off by saying that shipping was fast. It took 5 days from the time I purchased to the time I received my 2 sets. I got them 3 day before my original delivery date.  With that said I received a chipped cup and a broken bowl in one of my boxes.  I called up customer service after checking each box and told them about the problem.  Monica my rep. Was awesome, while they didn't have any replacement parts available Monica offered to send me a new box set.  Which I accepted, and to top it off I got to keep the set with the broken piece.  This exchange to less than 5 mins.  This dinnerware set is so nice I'm going to enjoy using them.  So I'm giving Wayfair 5 stars because their shipping was fast, customer service is awesome, and the sets are amazing. My I add this was my first order on Wayfair and it won't be my last. Thank you.