If I could rate this product a -5 I would. The design of these towel racks are horrific!!! The instructions say that the base needs to placed on the wall with the word  reading "up"  when actuality the rack would not stay on unless "up" was upside down. It took my 3 hours to figure that out. I have installed countless numbers of towel racks and this by fair made me want to tear down my entire bathroom wall. Worse manufactured product I have ever purchased. Save your time and purchase something less complicated.