Bought this 12 Cup M/N: BVMC-PC12BL2-NP a few months ago 4-5 and one day Istarted it, the Brew light came on but no brewing or hot plate warming up. The Thermistor went out on it andI called Mr. Coffee, they offered a different 12 Cup with compatable features and I will receive it in about a week. Can't ask for more than that from any company.