Products is great, shocking service from Wayfair. 2 days late arriving and we had heard nothing so we chased it up and would be told it would be delivered that day.  Delivery then came but only 2 of the 3 parcels that comprised the bed were on the delivery. We called Wayfair who told us that the missing parcel was somewhere in a delivery hub in Birmingham, there was no watch for them to trace it or say when if ever it would arrive.  Nobody could help and apparently Wayfair staff don’t have managers that they can refer queries to, all they can do is email the delivery people. Totally uninterested in trying to help. Thankfully we called the delivery people direct who were much more helpful and actually interested in solving the problem, they located the missing parcel and made a special delivery for us the following day.