Our office definitely takes our water cooler for granted. We push a button and our chosen temperature of water comes out. We had a small issue where water wasn't coming out, so I called customer service. I had the great fortune of Angel G. answering the call. From basically the moment of her introducing herself, we started off with fun rapport. She walked me through the whole process of troubleshooting with patience, humor and ease. Then to make matters even better, she checked in with me a few months later to make sure all was still working well. What a great experience! Thank you for your water coolers and even more for your staff! Andrea C.