Delivery was swift and the packaging was excellent. The setup was fairly easy, with some difficulty with the underside screws. The chair fabric color and wood is just as presented. Some minor nicks in the wood finish, but overall appearance is very nice. There is a full-length zipper down the middle of the back, which was an unwelcomed surprise but livable for my use. Chair is very comfortable and sturdy; reclines and swivels perfectly.  Have had it operable for two weeks with occasional use by family members who all love it.  Would highly recommend.