Pros - Carefully packaged...solid cardboard, wrapped in padding and capped by styrofoam.  Coat rack is heavy, well built and exactly as pictured.
Cons - Mounting instructions are lacking and the simple cartoon pictures are not sufficient.  Recommend adding the required drill size for the wall anchors.
BEWARE - the wall brackets that the coat rack hangs on are not standard.  The holes are in different locations, both spacing-wise laterally and longitudinally, and the spacing between the holes varies.  Measure carefully!
Overall, I'm satisfied with the product but some improvements could be made in quality control and with the instructions.