I love the faucet and customer service is great. Had to get a replacement out the box, and they sent new faucet within a week. It wasn’t the exact faucet but worked the same. I had to take off one star due to the upkeep. You have to rinse and dry after every use to avoid water spots. Needless to say, we have water spots. It scratches pretty easy too. I haven’t polished yet, but I think it’ll buff a lot out. All in all still vey pleased with the product. Tried a cheaper brand first and it broke within a day. The value for a decent sink and great faucet was worth the price.