Originally it was going to come Fed Ex and that was changed to a freight company and would take longer and I would not be charged. I was told the freight co would get in touch with me to set up delivery, they did and everything went perfectly. The toilet was installed this week and we LOVE IT. Looks great and height is perfect for me. Iâm a person with two bad knees so it easy to get up. Very impressed with the whole experience. First time use of Wayfair.