This product arrives in 3 packages, and both shipping and packing were outstanding! Assembly was very easy, and directions were written very well. During assembly, some of the connecting pieces weren't as flush as I would've thought, and there was a very small gap in one spot due to the different sizes in the wood pieces. Overall though, it's not very noticeable and the fireplace retains an elegant appearance. The heating element does an okay job, but definitely not to be used as a primary heating source if you want the room warmed quickly. However, it does a good job at sustaining room temperature after desired temps are reached. Overall, I am extremely happy with this fireplace! It added the right amount of flair to a room in much need of a facelift!