I saw this pillow advertised as not too firm and not too soft, which is exactly what I wanted.  However, I found it too hard and uncomfortable for me.  It does not give enough when the head is laid on top.   Nevertheless, it was easy to return under the 30 day guarantee, although I only needed 5 nights to make up my mind.  I received the refund straight away so I can recommend the good service from Panda.