The chair is fine.  Putting it together created an issue.  The pilot holes for the screws are not large enough to put the screw in easily.  I ruined 3 screws because the force to get them in resulted in reaming out the head of the screw.  I ended up drilling larger pilot holes and that solved the problem.  When I called the support line they asked for the product number.  Looked all over the box and instructions and couldn't fine it.  No help there.  I'll get new screws to finish the job.