The delivery company did not call to schedule delivery in advance, but was fine due to all of us being home due to quarantining. All boxes and pieces were in good condition. It was a challenge to build, taking 2-3 people 2 full days to finish. Many pieces were not labeled. The highest tower is fairly heavy due to the frame. It fell while building due to weak supporting pieces. Thank goodness no one was hurt. We had to fashion new pieces with pressure treated wood, which is probably a good thing anyway. It looks awesome, and the kids (9 & 13) love it! I’m 5’4” and can stand upright in the center of the main deck. It’s a good looking addition to our backyard, love the unique look and colors. We’re all quite happy with it.