Though I love Wayfair's designs and models, my shopping experience whilst furnishing my apartment has been rather disappointing. 

The first sofa I ordered had a hand mark stain, which customer service gracefully refunded.

The lift table was only closing partially, so it ended up being offered to charity.
The desk had a finishing defect and it ended up in a friend's home.

Thankfully this shoe stand did not have any major defect, and gave me a glimpse of hope. I have to commend the amazing customer service who patiently refunded the dysfunctional items.