I purchased this dishwasher about 5 months ago. It was missing the kickplate. I called Samsung customer service and they said they would send me the part. Waited weeks and I never received the part, I called back they said it was sent to the wrong address, gave them the correct address again. Waited several more weeks no part and called back, finally had someone get all my information documented correctly and they said they would get the part right out to me. 3 weeks pass still no part. I finally get an email stating a picture of my purchase on my Wayfair credit card statement and a picture of the bar code of the dishwasher are no longer considered a valid receipt and they won't send the part. Mind you I was told 2 months prior it was sent to the wrong address. The dishwasher works good but if you need any kind of customer service forget this company they are incompetent at best. I will never own another Samsung product again!