I bought this several weeks ago. Upon putting it together, I found one of the two gas springs broken. The retaining clip in the ball join was broken or missing. The other gas spring was installed but broke a few days later. This could have been a result of only one gas spring working. I called Lifetime. The rep was very friendly and (hopefully) helped with my problem by sending out two replacement gas springs. It is 9 days later and the springs have not arrived and no tracking number was giving. So speed is not a strong point apparently. Somewhat disappointed with the product and warranty process.