It's very comfy. The vibration is great you can set high or low. The heat is perfect at first you think it's not even working but then you realize part way through the massage that the heat on your back feels great and hey I didn't think this was working. Never overheats you, it's just enough. I saw complaints about having trouble closing the leg rest I have had no trouble with mine. I do have trouble with getting it to stay laying back but I must not be big enough because my boyfriend has no problem with getting it to stay.