I guess my problem is more with the customer service rather than the actual product itself. The bed set came on time however it was missing a few parts and we didn’t notice until the bed was half way up. I called customer service to replace the parts and the parts came in a few days later. However the parts came in DAMAGED! So now I have to call customer service again! And request more parts! I am beyond mad. Meanwhile, this bed set is HALF way built in my daughters bedroom.