Our icemaker recently started having issues. Come to find out after emailing NewAir's support service, the issue had something to do with the board. Their customer service (Ingrid Ruiz) was very responsive in acknowledging the issue (1-day turnaround after I sent in the request), as well as resolving the matter in a few days. She sent us a replacement board and attached instructions via email on how to replace the board. She was very sympathetic, professional, and provided outstanding customer service. As a direct result of the company's exceptional ability to resolve the matter and overall customer service, we would buy their products again and highly recommend others to buy their merchandise. Thank you for standing by your product.