I placed order over the phone and was served by Patrick. He was absolutely fantastic and answered all my questions. 

The bed arrived within 3 days.
My only issue with the purchase was the lack of assembly instructions.  My husband and I searched for ages and still did not locate it. I had to download instructions online.

The bed is fantastic and my son loves it. Sturdy materials and lovely finish. I am giving a 5 star rating as bed is quality but it would be 4 stars due to lack of assembly instructions.