I was very impressed with the customer service!  The first fountain/birdbath that I purchased had a defective solar panel, and did not function even in direct bright sunlight.  Since the solar panel/fountain was not available as a replacement part, they sent me a whole new birdbath and solar panel.  They realized that it would be very difficult to return, and sent it without requiring me to return old unit.  The replacement functions, and although the flow isn't quite as high as pictured, I am very pleased!

Pros: Very easy to assemble