definitely a heavy,attractive piece like others had stated in reviews I read,I unpacked it at my door before the rain,took it in a little at a time because a heavy box,however I have not called customer service yet,as long as they replace two pieces with glass I believe without any problems,I'm sure we'll be very happy with this purchase,unless same pieces break again,packed pretty good but yet as I pulled out pieces I noticed a little spring and black piece loose in stuff,designed to retract in as open/close guess and as I looked closer at those pieces noticed another piece also had it broken off but in the wrapping

Pros: not sure about assembly yet,overall seems good value
Cons: hopefully springs not a poor component to this piece