I had to give this product 4 stars because when I received the futon it had spots and nicks where the paint had been removed from the frame. I put it together alone and this took about 3 hours because I didn't want to make any mistakes. It is VERY, VERY difficult to get into the couch position with the mattress on the frame. I had to remove the mattress, adjust the frame, then put the mattress in place and vice versa to put in the bed position. In either position the futon was definitely comfortable. I'm a senior and this is a solid product.