Impeccable service from Wayfair. Ordered and delivered within 5 days. Customer service is excellent. Packaging was exceptional, nothing missing, broken or scratched. Super easy to assemble, took about 45 minutes. Fireplace is so realistic with various controls. Quality was great, this is not particle board, its a nice solid wood well made unit that looks like it cost 2x what I paid. Color is less red than in the ad but compliments the rest of my decor beautifully. This was my 1st purchase from Wayfair but I have more on the way!!