First off the build quality isn't bad. Yes it's a pain to put together but that's expected with this kind of furniture. You have to be careful with bolts and don't tighten anything down till all the bolts are in and then tighten in an intelligent way. My problem is with the size. The picture is very misleading. It's way smaller than I thought it would be. the back hits the middle of my back and pillows are really small. Make sure and check the dimensions, that's the lesson learned here. Forget about sending this back either. The shipping charge is almost half the cost. They wanted $240 to return it. They're other offer was for me to sell it myself.... I will not be ordering from this company again.