Firm yet comfortable. A bit narrow too compared to our old office chair. The color is rich dark brown [almost back] which I like and goes well with the home office furniture and the decor. The massageheat option included is not what you’d expect in massage chairs, so no points for that. But we’ve to make it work and avoid the hassle of sending back since we are exhausted by the tireless hunt and wait for furniture that’s taking months to arrive since COVID.