Arrived in handy dufflebag packaging. Mattress opened up easily, expanded immediately. Really comfortable, have gotten rave reviews from guests who've all said it is SO comfy. Was skeptical about purchasing this mattress - have never purchased a mattress online, but a friend recommended Wayfair.  It arrived in two days, with free shipping, and has been a wonderful addition to the house. 

Pros: Great value, convenient shipping, excellent product.
Cons: none.