The bolts had come out of the bag they were contained in, so they were rattling around the inside of the cushion, which I had to locate. One of them must have gotten lodged in a corner, because I was one bolt short for about a week (until I picked it up for this photo and heard it moving it around). Also, one of the legs was chipped, as you can see in the picture. Now, no one is going to be laying on the ground and looking at that, so it's not a big deal. But, considering how well they were wrapped, it's something that was there before packing, and yet packed anyway. So, the packing and shipping of this item needed some work. The ottoman itself is totally fine. It's cute and the color came as anticipated. We're using it as a small extra seat for visitors in our small room that doesn't take up a lot of space. It's literally an accent piece. Happy with it for now.