The chairs are very attractive and we're pretty easy to assemble (although I didn't see any where on the web page that you had to assemble the chairs. So that was a bit unexpected yet not a problem.). The free shipping was a bonus not to mention that fast 3 day delivery. I needed two replacement parts and was pleased by the prompt and positive response from the Customer Service department. One suggestion: replace the hard plastic sliders on the chair legs with felt because the plastic ones scratched my hardwood floor.