The bed has been great so far. Getting it was a real struggle. When it first shipped, I opened the package and couldn’t find a manual. Called customer support and they said they’ll get that to me. I go to unpack more and realize somethings off. My center support was missing. I call customer support and they offer me the extra parts. I keep unpacking and find that the slats look awfully short for a double bed. Call customer support again. At this point I wasn’t even sure if I had everything or if anything else was missing because I didn’t have a manual to verify with. Customer support said at this point, they’ll just ship me a whole new bed. Now that I’ve got the bed  
built, I still have all the extra and spare parts in the corner of my room because I have absolutely no idea what to do with it or where to even lug the heavy boxes to.