About the product Avoid at all cost , Instrcutions not good , All screws in one pack and lastly after you assemble I got 2 screws of wrong size ,  which is why there is no way to put it together cause they are short by 1/2 an inch
About Customer Support
5 star , I did have to wait for sometime, with this stupid COVID 19 situation it was acceptable , Noah the customer care rep heard me , looked through the product reviews where this issue was mentioned before as well and happily refunded.