The rug is very stylish, however mine came with a large hole, which was not caused by delivery and was visible as soon as I opened the packaging. Surprised they don't have a quality control process to stop damaged goods from being delivered. Reached out to Wayfair customer service via contact form online immediately and haven't heard back. It's been over 24 hours and site indicates responses are no more than 8 business hours from time of submission. Hoping to get issue resolved ASAP.