The rug was slow in delivery but still arrived on the day it was said to be delivered. The email I got said the delivery company would call 30 minutes before delivery but never got a call. The dogs were barking when I was in the shower but I looked out the peep hole and saw nothing. Later I checked as I was leaving and the run was there but because of the way they placed it is bent in almost half. After letting it lay flat still rolled for a few days and then rolling it out and letting it sit that way as well the creases came out. The rug is very nice and pretty.