I ordered these towels because of the reviews. All positive.  I received my set with pulls in the band.  Customer Service is fantastic.  I can't say enough about the great service I received.  Called the 800 # and they sent out another set to me.  Unfortunately the second set had pulls too.  I guess that is the chance you take when buying on-line.  I ordered the silver set.  Great colour.  It is a good looking towel except for the pulls.  What a shame!