We ordered this rug in November. I tracked the rug and it was enroute. About a week after the arrival date passed, I made several attempts to find out what was going on with Wayfair customer service. The first customer service representative promised a return call with an update. He never called back after 3 more attempts on our part to get the story. The second representative "Michael" took our call and followed up with us twice. On the second follow up he indicated that the rug was never shipped and on back order. He offerd a 15% discount on our next order. That is the reason for th 1 star. The star goes to Michael!  When the rug returned to inventory, it was significantly more expensive. We did not re-order.

Pros: the second CS rep was very good.
Cons: the first CS rep was not responsive and when back in inventory, the rug had a significant price increase.