The process was so simple and executed to perfect by the Wayfair corporation. 
It arrived ahead of schedule...I was kept aware of the tracking via text and it arrived perfectly packaged and in mint condition.. 
The chair itself is like a price of art. It’s a rich, buttery brown leather and lower back friendly. 
I am 5’10 and 250 lbs and the chair is sturdy and comfortabe for writing at my fest and working at the computer. However it is a deep seated chair and the back slopes backward so there is no upper back support. The lumbar pillow is needed. It’s really not a chair to relax in if you want to lean back and curl up with a good book. 
Not a good fit for smaller people. Perfect for me