I love this rug! Wayfair made the process simple and seamless. The rug was delivered a day earlier than they stated, which was a delightful surprise. It was easy to unwrap and roll right out onto my hardwood floor. The colors are beautiful and true to the pictures Wayfair posted. And the height of the pile (which was my concern) is just like the picture shows on the Wayfair site. I couldn't be more pleased!