I received this as a Christmas gift and I love it! The vertical design saves so much counter space. The waffles are crispy on the outside and fluffy inside. The only thing I don’t like is it takes a bit to figure out just how much batter you need to fill it up but not so much it overflows out of the top. Pretty easy to clean even when it does make a mess. 
Overall I love it much more than my last waffle maker