(This review was collected as part of a promotion.) I've been using KitchenAid appliances for more then 20 years and like the quality of their products. My 14 cup drip coffee maker stopped working and was replaced with the 12 cup unit. I like this machine as the countertop footprint is narrower than the other unit and allows for a great cup of coffee. The only negative issue I have is , when it comes to removing the coffee grinds for the unit , the top cover has to be lifted up to access the removeable filter. At this point a fair amount of water comes rolling down the inside of the cover and down the outside of the coffee unit unto the counter top. A better design, a raised edge on the top of the unit would contain the water so as to allow clean the water.