I recently purchased this armoire. The first package came with all broken pieces. Customer Service rep took care of this issue with ordering a replacement, however, they told me this was back ordered and I wouldn't get it for another month (which I was fine with)- It was delivered a week after, so not sure where the miscommunication was. The 2nd replacement came with dents and broken pieces as well. I called back the customer services reps and they were going to send out a third replacement, reassuring that there will be extra packaging for protection....not sure why that wasn't done the 2nd time around- makes no sense to me. At this point- I was over wayfair- The extra protection should of been done 2nd time not third or here's a brilliant idea, the first time you send a package out. They did refund me all my money. Better luck next time.