First of all, I love the rug. Very plush and well made. I would have given 5 stars , but the rug I received initially was not the size I ordered. However, 5 stars to Perigold customer service...they are awesome. Everyone was so polite and helpful. I received the replacement rug in the correct size within 5days! Plus they had Fed X come to my house to pick up the rug which was the wrong size.