This is why I shop here!!!!! Ive received this item with the base broken, and when I called to return the item, the customer service rep simply told me how sorry she was for my troubles and not to worry about the hassle of returning, she instructed me to trash or donate the item, and she would resend me a new one.  I couldn't have been more surprised, i had already reboxed the broken item and had rescheduled my morning knowing that id have to wait for the ups man to up it up, but because of the amazing customer services way fair provides i didn't have to do anything...... This broken scale was donated I couldn't have been happier doing so