I'm not a negative person. I SO TRIED to like this vacuum. It has Terrible suction. I have to take the head off for it to pick up ANYthing! It SCRAPES my floors as we vacuum (bc we have to put it on the lowest setting for it to even work) - which makes the worst noise ever. This is the worst vacuum I've ever owned. It's going in the dumpster. Our shopvac will do until we get something that works. SO FRUSTRATED. Total waste of money.