I ordered this planter as a replacement because the first one I ordered didn’t come with the advertised brackets. This one arrived in a damaged box and with the brackets tossed in loose in the centre. The styrofoam panels that are intended to remain in the planter to insulate the roots are all smashed to pieces.

The planter itself is lovely but getting the right parts and a non-damaged version has been a challenge. The planter also has a chipped finish along the top because the box was damaged in transit.

Wayfair what now?