The bed is good but the mattress is way to hard and not comfortable, tried to return but because I did not have the original package they would not return. Very poor customer service and because of this I will never buy from here again and I recommend to everyone out there to stay away and I am not hard to please.  Ok I did not give up and kept trying to get them to talk to me and treat me like a customer should be treated, today I talked with Angela and she was very helpful, for now she will send me a 4inch topper and we will see if that helps.  I am hoping that it does, I do not enjoy giving bad feedback so it is much easier if the process runs smooth, when you are dealing with customers you need to make sure that you have their interest as a priority and if you truly care about the customer you will be in business  for a long time.