When I first ordered this, the lid was missing the spring mechanisms; I contacted Wayfair customer service, and they graciously and quickly sent me a new lid (THANKS!). I've had it for about six months, and I find the lid is a bit high maintenance: sometimes I have to bend the latch piece because the lid either wants to pop up on its own, or more likely, loses its spring motion. The springs also sometimes become dislodged and have to be worked back into place. Overall, though, I like the trash can because of its sideways orientation and size, and I've been able to adapt to the "issues" with the lid.