I am pretty sure I wrote a review all about this. Our first one came to my home clearly with no packing. None. I was shocked, and it was as if they had not even tried. I contacted Wayfair and the next one was packed extremely well. And completely intact. The first crock was packed so poorly I just picked it up and it was shattered. I could see it. I dont know what made anyone think it would make it anywhere without breaking. It was my very first experience, or in a while with Wayfair and I just knew they would make it right, and they did. Beautiful delivery afterward.