We ordered 4 of these chairs, and 1 of them arrived with a gouge in the back section of the chair. We contacted both Wayfair and the manufacturer, Polywood, and through their efforts, we were sent a new chair back. These chairs are a great, modern version of the traditional Adirondacks that you see everywhere. We liked the fact that they came from a reputable company in our home state. They are solidly built, can be stored outside year-round, and have a 20 year warranty. Great buy, and great customer service from Wayfair and Polywood!!