My first set of couches came with the box all broken and beaten up so I was just praying it didn’t affect the couches. Unfortunately the love seat came defeated and I was unable to assemble it so I only had one functional couch from the pair of 2. After calling wayfair they understood my frustration and sent me a replacement with no hassle. Although it took multiple representative to get it done, they did! I’m satisfied with the product and service. Definitely recommend.