This item itself is good but a couple of long nails don't have heads. The help Center on Wayfair.com says I can go to Return/replace item parts and request for item parts. But when I go to Retur/replace, my order doesn't show up. Probably because I ordered it more than a month back. What can you do if you are like me and take a lot of time to assemble the product? They should atleast put a message to that extent saying I can't replace the item parts now as time is over. Overall a bad customer experience. I'll try calling their customer service..