This is not Wayfair's issue but all should know the installation of this product is not for the faint of heart! It is very difficult to ASSEMBLE and install this under a vanity because you are working clear in the back of the vanity with a sink over your head. Once it is installed the product is sturdy and works well. It is just a nightmare to put together and secure to the vanity. You cannot preassemble it outside the vanity and then screw it down to the base under the vanity.