Ordered fireplace for new living room but it was delivered to the wrong house about 20 doors down. Occupant denied all knowledge and parcel was actually left outside so believe a passer-by took it. Lack of communication from Wayfair and took an awfully long time just to speak to the delivery company to ask where they left it, and differing timescales given to me by Wayfair means my expectations were all over the shop. Eventually they sent me another one which arrived 3 weeks after the initial "delivery". Since then there has been no contact, no apology and no offer of goodwill for the various contact and times I've visited addresses chasing up my parcel. The fire itself seems fine, warm enough and looks good, but the "customer service" from Wayfair was severely lacking.