Just very poor communication - they told me that shipping would be delayed by almost ten days so I bought from elsewhere (to gift this product on time) and then they denied my request to cancel even though it appeared that it never shipped and received an email that there was a backorder/10 day delay. Then it showed up on my doorstep a day after I gave the gift (replacement from elsewhere) - some major communication issues that leaves me sitting with an extra (heavy) product in living room.