The packaging was severely damaged when it arrived ... it looked like it had been squashed and had been taped up somewhere along the way.  I was concerned that some of the parts would be missing but they were all there.  However, one of the side supports was bent and we were unable to bend it back.  Overall, the product appears nice enough (let's see how it holds up) but as the side support was damaged, it is not perfect.  I would think twice before ordering something similar again unless there is some guarantee that the product is better protected during transit.