We first got the crib and i was waiting forever to get a new headboard through stock craft. I order the crib in May and the headboard came broken. Nothing got handled till like awhile ago. I called wayfair, they did an amazing job got the people at stock craft and got my problem fixed and also refund me my money! I love wayfair people that work there is great and the crib I love it. Even tho I had annoying problem and it wasnt wayfairs fault.