The oven is fine but I'm not sure of company service right now. First the bottom trim plate included with the oven was not the right one; I have yet to receive the right one.(but I did get a grill meant for someone else). I asked for a printed user manual and what I got was a manual for a gas cook top. I haven't had a chance to really use the oven as we left for a extended vacation shortly after installation so can't really testify as to the quality; I just hope it's better that the parts/shipping department.