I have only used our new waffle maker once, but it worked perfectly and the waffles were delicious!  I like that it has waffle grids or, if flipped over, can be used flat for pancakes.  The dial offers quite a range on temperature settings for lighter or darker cooking. It also has both a light and sound indicator for when the temperature is ready and waffles are done.  So far so good!  Thumbs up on this product!