everything went as scheduled but the package arrived damaged. We suspect that it had been previously opened and resealed.  Upon opening, the item as damaged. We contacted the help desk about returns  and stated we were willing to accept the damage as it did not compromise the operation of the fire pit. We agreed to an acceptable fee refund. 
Your staff person was very professional and accommodating. We are happy with the outcome and your approach to this issue.
Thank you 
Bill