The look of the this coffee maker is better than any other I have seen on the market. It makes great coffee. My biggest complaint is the carafe. I do not feel that it keeps the coffee warm long enough. I feel that the temperature decreases fairly quickly and that I am heating my cup up after just 30 to 45 minutes. Also the "smart" portion of the device is not all that great since you need to completely set up the machine before it is ready to go. A timer works almost just as well.