Great piece and customer service is great.  I received mine with some damage which was disappointing.  I assembled it and it looks great and my dogs love it, but it had a bit of damage to one corner and the top surface.  I left a review with images and they immediately reached out, sincerely apologized for the damage, and rush shipped me a replacement immediately.  I was blown away at how attentive and helpful they were with their customer service.  I highly recommend getting one if you are looking for a nice dog crate that doubles as furniture.  And if it isn't right, let them know and they will fix it!