My husband and I were very excited to surprise our daughter with this bed for her birthday. We let her sleep in our bed so we could build it in her room. Although the directions and tools were easy to use/follow, I was extremely upset to find two major pieces damaged/dented. It was heartbreaking getting halfway done to find damaged pieces. There were also minor scuff marks that didn't really bother me but over all we were disappointed in this bed. It looked super cute in the pic and a perfect gift for our daughter. We have requested a refund