Well the freezer was badly dent, I called the company and talked to a wonderful, pleasant young man, I was pretty upset by this time, and he reassured me all would be fine, he would have another one shipped at no cost to me. I took pictures of the damages in case they need them. I was worried they were going to charge me twice, and he reassured me that it was not my fault, and it was their duty to ship me another freezer at no cost! Wow! I couldn't believe it! And yes, the other freezer arrived in good condition. The first damaged one I donated, I did explain to the organization that it was damaged goods, and they assured me they would fix the dial. They really did need it. Thank you Mayfair! Y'all are fast, and awesome! Many blessings to your staff, for a wonderful response!