got it yesterday and whipped out 10 pounds of ice in 1-1/2 hours. This thing is big and heavy so make a place for it. My cabinets in the kitchen aren't high enough to have the lid all the way up so I'm getting a roll around cart for it. It's packed really well and sets up in no time. Ice takes about 7-8 minutes. Makes 3 sizes. It's REALLY well insulated and I lost no ice through melting while waiting the 1-1/2 hours for the bin to fill. Holds 3 lbs and at least a gallon of water at a time. Mine wouldn't make anything but large so I contacted manufacturer support and they're sending a replacement saying the board needs replacing. Quick, fast, painless customer support. I have a new one coming and will use the package to send the new one back. I was going to get the Opal nugget ice maker but for HALF the price I got a machine that will give me the small ice AND bigger ice my husband likes.