I ordered the gazebo early June, set to be delivered June 25. When it wasnt I had to reach out, at which time I was told it was damaged along delivery. They ordered another one (website listed out of stock for the item shown above in pictures). I received another gazebo, very similar, but it does not have the tiles on side counters and more importantly to me the hooks on the roof, which I wanted to hang my orchids. I reached out to the customer service representative and havent heard back. With all that said, the item is very sturdy, heavy and does not budge with the heavy rains or wind. It took my husband and I about 5 hrs to assemble and we made some mistakes along the way, as the instructions are only illustrations and some steps hard to interpret. Over all, I am happy with the product but the whole experience is not normal of wayfair. I am used to getting topnotch customer service from them.