Ordered the plant and noticed it was stuck in another city for two weeks. Sent a message to customer service just asking if they knew what was going on. No reply.... and then the next morning I noticed another one had been ordered to replace that one and it was here within 5 days. I was very impressed. Now on to the plant. The leaves come all facing different ways and you set it up yourself. Very flexible and actually has everyone fooled!!!! And the pot is pretty well made too. It doesn’t look very good against a darker wall though. My feature wall is blue and the leaves were too dark to tell it was even there but looks good against a grey wall.