Really like this product. I love that it is a single cup coffee maker because I don't like the water to sit out, that seems kinda gross. Even though it isn't the "high end" Keurig I feel that I am not being shorted any of the features that the more expensive machine provide. Maybe in the morning I'm impatient but it seems to take awhile to heat up the water which is one of the downsides. The other downside is, it cannot fit super tall mugs (even when you take out the liquid catching tray) but as someone who doesn't use tall mugs it isn't that big of a deal. Overall, I love using it and will continue to use it.