Delivery was somewhat delayed , but learned it was because of an equipment problem. Once at house item was removed and moved to the back of house exactly where I had requested. Spa had to be lifted up onto a deck and because of material under the spa it was very easy to slid the spa across the deck into place. The spa has worked very well and so far we’re very happy we purchased the hot tub. The price was very good and everywhere else we had looked the prices were easily in the 8 and 9 thousand dollar range.