I am overall pleased with my order. It came earlier than expected. However, the package tracking site did not work and said my package was at the warehouse the entire time so I was unable to track it's progress. Also, they put several silicon baggies in the bottom of the box that broke and got all over the cat tree and my house. I had to spend an hour vacuuming it off my floor and off the cat tree because it is VERY toxic to animals. Another thing is that the box was very beat up and had holes in it so I'm thankful that I didn't lose any pieces or that something didn't get damaged. It was pretty easy to put together and my cats love this item. I would recommend this product to any multiple cat homes! The order is perfect, just had some packaging issues.