I purchased this gazebo a few months ago and now that the weather is warming up we decided to pull it out of the box and put it up upon laying out the parts we discovered 4 pieces missing. I have emailed them about the missing pieces but have not heard anything back from them. In all fairness, it was a holiday weekend so I’m giving them 5 business days before I send a 2nd email. I’m not upset, these things happen, so I’m hoping that I hear from them soon and they can expedite the missing parts to us.￼￼