One piece of the trundle was defective, and all I had to do was fill in an e-form, and Wayfair immediately followed up by shipping a replacement. I got it a week later (in Canada). This bed was also very easy to assemble. It looks gorgeous even though it is absoluetly not usually my taste, and my daughter loves it. It is well built and doesn't look cheap, which was my main concern. The fact that it also doesn't have a high foot board is great in those tiny little kid's rooms. The room it sits in is about 9.5' x 11', but it doesn't overwhelm the space. Very satisfied Customer!