It was really great, I ordered by phone, the representative on phone for wayfair was very polite and very professional. She placed my order and within a few days I had my chair at home. I love to order from Wayfair, I never have problems with them and if my order comes damage, they quickly fix the problem. Which for me is the best because other companies don't do what Wayfair does for their customers. Love my Wayfair, thanks you Wayfair, Martha Hernandez