I absolutely loved this sofa in our new home. We didn’t use it much for the first few months of having it, but started to use it more towards the holidays. After the holidays were over we noticed that the middle cushions started to cave in, as if someone was sitting in the middle of the sofa constantly. I contacted wayfair and they were completely understanding, and sent me out a replacement sofa.. once we received the new sofa in less than 24 hours the cushions started to do the same thing. I called wayfair again and they issued me a complete refund not only on the sofa but also on the matching armchair and ottoman which were also doing the same thing. Wayfairs customer service is on point, but sadly this sofa is not.