My granddaughter picked this desk lamp out online in pink to match her new desk chair (also ordered from Wayfair).  The first one came really quick.  We plugged it in and it worked only briefly & then would not come on.  I contacted Wayfair online (which was so easy).  I was prepared to send it back, but they said to keep it and they would send another one.  The second one came in a matter of days & works perfectly!  I cannot say enough about the excellent Customer Service at Wayfair!!!