I love love love my new couch...I ordered on-line for the first time ever when I ordered this sofa and I couldnt be anymore pleased with my purchase..it took me 8months of shopping on-line before I finally settled on this website and this couch and Im so glad I did...from beginning to end this has been a very pleasant experience and as a result I have ordered another 900 worth of merchandise for my home in the past 2 weeks... I have nothing bad to say, from the ordering on-line to the front door delivery everything was wonderful and the sofa is very soft, comfortable, and easy to clean!