Disappointed Customer Experience:
1. 12-23-24: I ordered and fully paid for the Eugenia 5 piece Gray sectional. 
2. 12-26-24: 1 chair was missing (invoice indicated 7 individual boxes to be shipped)
3. 12-26-24: Contacted Wayfair CS: 1st rep denied that a chair was missing and she hung up on me. 2nd rep also denied a chair was missing.
4. 12-31-24: Assemblers came and could not not assemble the sofa in its entirety and confirmed that a chair was missing from the set.
5. 12-31-24 thru 01-01-24: Spoke to 4 reps and a manager (no professional patience-dismissive)

Outcome: I had to make all followup calls to Wayfair, no one emailed me until 01-01-25, no one called me, I was told different info each time I spoke to either a rep/manager, I had to send them pics of what was sent, no options of some type of reimbursement, and now I'm just waiting.