This is a beautiful entertainment set. It came assembled which is great but because of the size (it's huge!) there was significant damage to the units. The shelf across the top came with paint chipping off the corners and there nicks on the cabinet unit. I did contact customer service who wanted me to ship the unit back and then replace it with a new one but these pieces are huge! I don't know why they would want me to do that. Just taking it out of the box was an ordeal and there was no way to repackage it back inside. I love the unit but would have liked a better resolution than to ship it back.