I had issues with the partner delivery company never contacting me to schedule a delivery date and time, instead they sent an email telling Nye when they were coming. I knew I wouldn't be home that day and tried calling them multiple times to tell them so. Nobody answered the phone or returned my messages. That just showed up to an empty house. After speaking with that company's main headquarters the local office finally contacted me to schedule a convenient delivery time. 

As for the furniture, it looks great but one of the cushions has no support underneath one side, leaving anyone who sits there leaning to the side. Im sure it could be fixed with a wooden board, but that shouldn't be required on a brand new piece of furniture.