The couch is great. Very heavy, came in 3 boxes. The chaise is reversible so it can go on either side and storage in the chaise is great. It is very firm and stiff, but I think over time it will soften after some use. My only complaint is that I ordered dark grey and the color is far from a dark grey/charcoal color. Definitely much lighter than the picture and seems more of a medium heathered grey. Considering ordering another one to go with it for our movie room.