It took two shipments to get a usable product.  Customer service is great!  The first shipment had a lamp that fell apart (in places that the customer had no control over) when you attempted to screw it together.  The second shipment contained some minor imperfections in painting but was usable.  Love the lamp but wish for a more consistent product. 

Pros: A heavy, classy looking lamp.  (Not plastic like some you buy at the big box stores.)
Cons: Inconsistent product.