Had the lamp (or it’s replacement) worked, I would have given this item 5 stars on style alone. Unfortunately, I believe there is a flaw in the design of the wiring where the connections are made for each pole at the base. Only 2 worked on the first lamp, and only 1 on the replacement. I would give CustomerCare 5 stars as they were very good to work with and issued a full refund when we decided not to try another lamp,