The chair is nice looking and seems like it's good quality; however, the box arrived with holes in it, and the metal of the chair was sticking out and looked like it had been dragged across concrete. I placed a return request and they sent me a replacement quickly but the same thing happened. I think the chair is just not packaged well, making it too susceptible to breaking through the box. If I could get a chair that doesn't arrive damaged, I would probably give five stars, but since I have to settle for scraped up metal, I only gave three.