Delivered to our door as promised. Box was heavy and has to be handled by two people. After we opened a cardboard box, instructions and a letter opener were enclosed. We used the letter opener on exterior plastic wrapping and watched our new mattress to come to shape. It was ready for our first sleep in 24 hrs. Feels comfortable and there is no chemical odor.  Mattress haul-away service which we purchased as well proved unreliable and re-scheduled three times. Finally we had to cancel it due time constraints.