The item is attractive, but when the hooks are "down," the finish behind each hook (which shows) is quite rough looking. It's painted white, but the material underneath looks bumpy. I also have a shorter brown wood version of the wall-mounted hooks, but on that one, the finish behind each hook is smooth. So, I'm not sure if the issue is with the longer model or with the white-painted model. This isn't the end of the world, but it's something I noticed right away. I have not yet been able to hang either piece, but I do worry that the bigger one won't be able to hold too many items, as has been suggested in other reviews. Fingers crossed. I love Umbra designs.