First one came scratched - they had no more same size so I bought the next size up and modified the opening while waiting for delivery and then that one came with only 2/3 of the flame lighting up - customer care acted as if it was my fault and when I said I was not having a lot of luck with Wayfair she told me their sister companies so I was sure not to purchase from them in the future either. ...........what? Quite a contrast to some of the comments I have read speaking about the wonderful customer service that Wayfair provides or perhaps they just did not have "Cindy" as their contact. Cindy proceeded to tell me her family was in construction and they wouldn't have modified the opening until they found the unit would work???????? Again what?? I guess I shouldn't have "assumed" a brand new unit would work????