I think it’s a well made chair feels sturdy, it’s comfortable and really like the heat feature. The massage feature could be improved, if you’ve got any kind of a headache prior to putting on, you won’t last long before you have to turn it off. It’s noisy and the massage feels more of a shake then pressure, exactly what you don’t want when you have a headache! I’m also a little disappointed that I can’t tilt the seat a little more forward, it’s not as practical as I’d like for sitting upright at the desk and working. So I like the chair, just don’t love it. As for wayfair it was delivered really quick and they’ve been great.