I've unstuffed, fluffed re-stuffed and fiddled with this pillow non stop since it arrived. NO PILLOW CASES WILL STAY ON IT. My neck still hurts every morning. I've meant to return it however the packaging it came in was outrageously huge so I tossed it to save space. Where are you supposed to store the extra filling you take out?? It makes a MESS when you try to make adjustments. The seam ripped when I pulled the ginormous tag off it :(