My order consisted of three items, but one never arrived. Despite sending messages and making multiple calls, they placed the item on backorder and assured me I would receive it within five days. However, four weeks after the initial order, I still hadn't received it. After five weeks of waiting, I requested a cancellation and refund. Now, six weeks have passed, and I have yet to receive the refund. After another round of calls and follow-ups, they promised I would receive the refund within five business days, but they offered no compensation for the inconvenience and wasted time. I am left hoping for a refund soon, but I will never purchase anything from this company again.