The good I received the spa by the delivery date promised on wayfair. The spa was easy to set up. I had to move it from the front of the yard to my back yard which was a decent distance down a grass hill. From its side and still wrapped in the plastic, we placed it on the box from the cover... from there with one guy pushing, one guy pulling with rope (plastic from shipping reconfigured to be rope) and myself pulling from the cardboard box, we easily moved in place in 15 minutes. Plugged in, insert chemicals and 24 hrs I was enjoying the hot tub. From a product perspective, fantastic experience. The bad local delivery.. they didnt call to tell me they were (had already dropped off in front of my house) dropping off and were rude when I tried to explain I was out of town. Wayfair did refund me a good amount, so kudos to their customer service people. Did their best. Lets see how it holds up and impacts my electric bill.