This was a Christmas gift from my spouse and I am really loving it. Makes great coffee and lattes, iced lattes, whatever you might order at your coffee shop. It's a nice way to settle at my desk in the morning or a quiet Sunday in the kitchen. A design flaw is the steam/hot water wand. The way it extends makes it difficult to maneuver whatever you are steaming or filling without spilling by having to tip it. I will probably find a small butcher block or something to raise the hight a bit for more clearance. Other than that, I have been enjoying my new coffeemaker!