Bought both headboard and footboard for my daughter’s room.  Footboard and side rails were fine but headboard box looked like it had seen better days and had clearly been dropped on a corner.  Upon opening the box, headboard edge was cracked from being dropped and scuffed on numerous places.  Had to assemble because she needed a bed for the night but will be contacting customer service.  Other than the cracked wood, assembly was relatively simple and straightforward and the bed does look very nice.