The first one I received came with one of the support bars totally bent with a large dent so it was obviously not safe to sit on. Wayfair replaced it with a second one which came with a damaged box and large dent. The product it's self I am rating a 1 star. It's over priced for the quality of the item. However, Wayfair's customer service is awesome and I feel they will try to resolve any issue you may come across.