I ordered this bed in a queen size.  The first time it was delivered, two of the parts arrived broken.  I called the manufacturer directly and they sent me out replacement parts.  However, the parts they sent me were for a KING size bed and not a queen size.  Since the headboard and footboard were the right size and I had the necessary tools, I adjusted the side rails to make the bed work.  I am extremely disappointed in the manufacturer.  I am very pleased with your website and your customer service, but if I were you I would discontinue products by this manufacturer.  It was disappointing, frustrating, and unnecessary.