I Love my Hancock Trunk Coffee Table w/ Lift Top. This was the first time I ever order a piece of furniture online. I was fearful of it coming in damaged and having no recourse to getting it replaced. My fears were put to rest! My table arrived and yes, it was damaged the top had several gouges in it and could not be fixed with out replacing the top completely. Wayfair put my fears to rest by replacing the entire unit. The next one I got was perfect!!! Will definitely order from them again.