This is the 3rd area rug that we ordered and are very happy with it.  We would have been extremely happy with it but there is a section of the rug that when looking at has a different shade then the rest of the rug.  Called customer service and they gave us 2 options, return it for replacement or accept a discount.  They said could not guarantee that the replacement rug would be any different without looking at it so we chose the discount as the rug was NOT too expensive and would buy another one later on if still dissatisfied.