This was my first order with Wayfair and I must say that they have won me over and moved to the top of my list when shopping for home decor in the future. 
The rug was a great price and shipped quickly. It was even supposed to be delivered ahead of schedule. The shipping company lost my package and after several days the told me to contact Wayfair for a replacement. Wayfair customer service was incredibly friendly and willing to help. They quickly sent me a replacement which arrived without a hitch. So now that I have the rug I can say that it suits my family's needs perfectly. Fills out the living room and adds coziness. The pop of color adds great warmth and style. It was folded and only took a few days to flatten and smooth itself out. No weird smell as is frequently associated with new rugs.