I cannot find one bad thing to say about this 3 in 1 coffee maker! Literally makes a great hot cup of coffee, an awesome ice cold coffee & an even better Frappuccino! It takes very little time from start to finish maybe 3 minutes or less. It's incredibly easy to use & the directions are very clear. The recipe booklet was a great touch & I loved all the recipes that came with it.  The cup was even better. There is so much variety of what you can make.  I love this thing!  Great product overall!