While I love this chair, and the rating is not a true rating, there was a couple of problems.  I sent an email to the company, Alton Furniture Group, along with pictures of the damage,and they have neglected to get back to me. I asked if I should keep the box it came in or throw it away, and again no answer.  I live in a condo and this big box it sitting at my front door because space is limited.  I don't know what else to do!