Arrived well packaged but was dirty in several places when opened. I think the rug is great quality but the dirt marks look like they came from the factory and this is unacceptable. Update: Was contacted by Wayfair after my review and they wanted to know what the issue was and if I wanted to return the item. Since a 9 x 12 area rug is difficult to return I declined. They did put through a 20% discount on the rug and I was very satisfied with that. The other BEST part was they contacted ME and I did not have to try and get a hold of someone in the correct department.