The product is fine. Labeled each piece as others recommended and it went together well, very glad I did that step! The cats climb on everything so I was hoping this would be perfect, tall, lots of things to do, sit on, hide in, nope. They won't even look it's way let alone get on it. We keep sitting them on it and they run the other way. So sad to have spent the money on it and them not like it at all.  But maybe your cats would. I hope so if you buy it and put it together for them:/