Packaging was inferior. Flimsy cardboard shipping box (of sorts) was inadequate for shipping a heavy chair.  Package arrived with many puncture holes all the way through.  Inside, some pieces of wood, probably meant for bracing, we're free floating....not supporting or bracing anything at all.
The chair was covered with dustballs, loose threads, some cobwebs...the back of the chair has the protrusion of a 'bump' from something inside, that is marring the intended smooth surface of the rounded back.
The only 'good' rating goes to the design, and the wood is beautiful.
I am not in a position to have a packing crate constructed to have it shipped back.  I will try to live with it.