The pieces were delivered without any damage. But I was expecting it to be a heavier/thicker structure per the price. It was easy to set up; nice solid wood but had a strong smell (I'm assuming that will disappear at some point). Screwing in the metal hangers were a bit tricky so 1 of them ended up being a little loose; I couldn't get it secured like the other 2.  But overall, it looks nice in the hallway and allows the kids to sit and put their shoes on. I hope to find some type of bench cushion that can fit on top to make it more comfortable. Review this product in 10 words or more ... (Required)!