I received my package and the box looked like it was in a war but figure no biggy as long as the product inside was fine. NOPE! Looked like it too was in a war as 3 of th metal legs were all dented up with a hammer and scratched up. Called customer service and while the young lady to answered the phone was empathetic, and tried to send a replacement, she couldn't tell me when i would be able to get it and since i have family coming in from the US i have no chouce but to use it. Thank God I didn't order the other stuff and gave the frame a try first. Never again. Technically while they say delivery is free to Canada, it's not. It's actually built unto the price so I expect mt package to arrive with care.