We purchased an LG washer for the first time about 15 years ago. It not only was an amazing washing machine, we had no maintenance problems the entire time. When we did have an issue we decided after 15 years of doing laundry for a family of 8, it was time for a new washer. 
The new washer is a bit of a learning curve after having a reliable product for so many years. Been pretty happy with the new washer so far, although, I  still miss my old machine. These things take time.