I recently wrote a review on how disappointed I was with my 55qt. Cooler. The front wall warped and was bowed. The cooler would not seal after that and it was only 1 year old. Immediately I received an email from Lifetime advising me to contact customer service which I immediately did. I was actually able to talk to a real person (imagine that.) I spoke with Chris who was extremely helpful and professional. A couple of pictures and an email ( with very fast response) and a new cooler was on the way. Upon receiving the new cooler, I was glad to see that it had been redesigned. We’ll see how this one holds up. 
  It was nice to deal with a US company and US made product with REAL CUSTOMER SERVICE!!! Thanks Lifetime.