Unit arrived in good condition and with mounting and support brackets. Unit was fairly easy to install, instructions was clear and concise. Unit worked fine and was easy to set, the only problem is the timer. I would like to be able to set the timer once for on/off, without having to reset every day, needs a memory board. This is my second one, still have the first one a 8000 BTU, its 10 years old and still working fine. I hope Frigidaire will add a memory board to these units.