Overall, we're very pleased with this coffee maker. Once you understand the two different systems (one for drip coffee and one for espresso) it's very easy to use. My only reason for not giving it 5 stars is that the hot water function only produces water that's warm enough to make tea, but not hot. Also, I'm still struggling a bit with getting the foam right for lattes -- I try to follow the instructions in the user's manual, but I still get some big bubbles as the milk heats. This is likely to be my issue, and with practice I can say I'm getting much better at steaming the milk. We're definitely happy with this purchase.