We are pleased with our new vacuum as we are with all our Shark products. However, the new Shark vacuum has a few design changes that make this new model not as user friendly as our previous Shark vacuum. The power cord is shorter. The distance between the top post and bottom point for winding up the power cord is much shorter making winding the cord much more time consuming. The height of the base is slightly higher making it more difficult to get under furniture. All slight changes that degrade from an overall wonderful design and very good vacuum. I have always been impressed with the user friendly design of Shark products and still believe you are far ahead of your competitors. However, I think you took a small step backwards on this vacuum.