I should've read these reviews more carefully before I bought this, but I had the same issue as someone else did where the door arrived misaligned and damaged. I tried for a week to work with the manufacturer and Wayfair to do an exchange since finding a toaster oven that fits my needs in terms of dimensions and capacity is extremely difficult. Unfortunately the manufacturer never replied and Wayfair offered me a discount to keep this damaged (and dangerous) product instead of an equal exchange for the price I paid. In the end I returned it and bought something else from a different store and brand.