We love the washer. Our only complaint is that it didn't come with enough information. All the details about how to use it are online. The booklet is written as if the purchaser already knows how to use all the features. For instance, we were happy to have steam - in fact, that's why we bought it - but we knew nothing about how to use steam. We had to go online and watch a video on YouTube. That doesn't make sense.  We are still  not sure how to use Tub Clean - do we use a cleaning product or not?  The LG videos are not helpful.