Received the futon in 4 different pieces. Screws and bolts were missing from the box containing the drawers. Was sent replacements, however, the replacements were for a different colored finish than what I originally bought. Also, instructions are universal for products that vary. Wasn't a big problem until attaching the back and seat board to the frame. Unable to fit a pin in because the instructions were for a futon with open side arms and my version had panels closing in the arms. Instructions also tell you to attach the back and seat board first before attaching to the frame, then on the next page tell you to insert the back board first, then attach the seat board. Futon is somewhat difficult to get into "bed" position. Was also expecting drawers underneath to actually attach to the frame of the futon, but they do not. Mattress is very good quality and very comfortable. Quick shipping, replacement parts were also sent very quickly