Normally when I get a new pillow it takes me a few nights to get used to it but this is not the case with this pillow. I immediately was getting a better night sleep with this pillow and my neck is no longer getting sore by morning. This pillow is a little bit of a thicker pillow which works great for me because I sleep on my side but if you wanted this pillow to be thinner all you would have to do is remove some of the fill inside. To me this pillow is not firm and it's not soft, I find this pillow to be somewhere in between the two and it makes it the best pillow I have ever owned.