I love this frig! it has a wonderful layout and organization. My husband loves the craft ice. 

The craft ice-maker quit working, but before I discovered it; LG contacted me to let me know that I could get a replacement for FREE. I could choose to either do a self install or get a technician. The appointment was quick and fixed in a day or two. The only other reason for 4 out of 5 stars is the top freezer drawer is difficult to access. It doesn't pull out all the way and things are difficult to access. 

This wouldn't keep me from buying it again. The front view door, organization (especially with the middle drawer), and craft ice are all worth a little repair. LG handled the repair seamlessly.