I did quite a bit of research since some of the other so called futons were not. I went locally to back up my research   With the customer support you have with or without decent instructions from the companys at 1st we started putting it together upside down , I worked several hours last night and called first thing in the morning and Chelsea helped me. yes it said it was a two person job but I a female 5ft bad back,did it drawers for another day. I layed down on it when finished... so comfortable!!!! I didnt realize it was a coiled mattress. 
one big problem I noticed above putting  it back into couch is a major problem, but Chelsea will call the factory tomorrow to find out. this is for my rental. but I will be buying more. wood great quality. more then 3x the price from discount store, not including delivery....