I was extremely impressed with speed and efficiency of the whole buying process. However, i have 2 comments to make:
1. Whilst I was informed of the date of arrival there was no indication of time and the delivery driver was not informed to phone me on the day to give me an indication of time.
2. There was a small 
wood separation (split) in the unit which should have been detected before despatch.

Pros: Without any quibble they agreed to replace the item at no extra charge.