I love all shark products and I’ve wanted to love the vortex also but it’s making it so hard!!! the design is filmsy, always feels like it’s going to come apart, it over heats every time I use it. When it’s on carpet mode it’s powerful and pulls to the right or acts like it has a mind of its own. I wish I could return and just stick with my rocket but that one doesn’t work anymore or even sold now and I’m outside my return policy.