I ordered a sample before my purchase. I was very happy that the sample was spot on color wise to the product that I received. I was very anxious about ordering tile on line for shipment due to so much handling and the possibility for damage. I received two boxes. One was in perfect shape. The second was about 50% damaged. One quick phone call later I have a replacement box on its way. And because my customer service rep was so careful to ask for the lot number from my packaging, I am again expecting the colors to be spot on.  Will be receiving replacement within a week. Great customer service. Way better than the big “A”!  I had looked for quite a while before I found this tile. Love it and hoping to get started with installation soon.