My neighbors (4) and I assembled and installed this gazebo in one day. There were a couple of small parts missing and thought about just buying replacements. Then I realized I had absolutely no idea where to buy such high quality wood. I contacted the company and they immediately shipped off the parts. I had the replacements in three days! I live in Northern California and the company is in eastern Canada so much for service. I couldn't ask for better. This all happened last summer. Since then we have had a hot, dry summer and a very blustery, wet winter. The gazebo looks just as beautiful as the day we erected it. I couldn't be happier. Two of the neighbors who helped me were so impressed they purchase one each. Now I must help them.