This is a great coil mattress, firm, but not too firm. i am 5'4 and fit on it perfect as a bed. granted if i was over 6' it probably wouldn't be the best mattress, but then a 'full size' futon wouldn't be appropriate either, and that's what i bought it for. the microfiber cover is nice and soft and looks great. it hasn't been used yet for a full night of sleep, but i did lay on it for a good while before putting it into couch mode. the packaging it came in was pretty beat up, but because they took the time to use a lot of protective covering the mattress itself was not torn/ripped/thrashed, etc..