In love with this crib. I ordered all my nursery furniture on Wayfair. It all shipped very quickly. When I took the crib out of the box initially, it was completely damaged. All four sides were scratched, dented and cracked. I contacted customer service and they sent a replacement one immediately. The white color was out of stock for a week or so, so the customer service rep even reached out to make sure that still worked for my baby timeline or if I needed a crib sooner. I said a week delay was fine and received it earlier than she anticipated. The new one was not damaged at all, easy to assemble (my husband did it by himself plus me holding up a piece here and there) and looks beautiful in the nursery. Definitely a high quality piece.