The great part is that this is a beautiful handle! We had two major issues with it. #1 - the screw you remove to turn the handle the other direction stripped immediately and now our handle is stuck facing out, not in like it needs to. #2 (and this is the major issue) - the lever on the outer handle that you push down on to open the door broke soon after we installed it. We installed this only two months ago! We cannot open the door from the outside. We were surprised as the material seemed very heavy duty and it was not a cheap product.