I just received the chair, but so far I really like it. The seat is firm and the back supports my back.  There is no true lumbar support; but a small compact pillow would solve that problem. The headrest slides up or down to match your comfort level. The recliner is comfortable and when reclined to its full extent it doesn't look unsteady or wants to topple back.  My only complaint is that it does not move or roll easily on my low-pile carpet.