Having never purchased major pieces of furniture, sight, feel, and "seat comfort" UNKNOWN, I held my breath after pushing BUY!....and I bought TWO, no less!  From that moment on, the appointment for delivery process went according to the timeframe and process promised.  The appointment call came....the delivery call 30 minutes prior to arrival came....and the delivery truck showed up right on time.....I was still holding my breath until both sofas were unpacked and were both WHITE, just as I ordered:). The delivery crew then put on their new, clean gloves (white glove service) and placed both sofas, as requested.  They are perfect!....high enough to not have to struggle to get up....firm enough seats to provide support while comfortable....workmanship is far superior to the price....and, once we made a few adjustments to fit the slipcover perfectly, we settled in to enjoy our HIS and HER Carly Sofa!