The sofa itself is comfy. The back cushions are sewn on, which I haven't seen on a couch before.  After paying for inside white glove delivery and waiting weeks from the shipper, I still could not arrange weekend delivery.  A huge issue as I live 2 1/2 hours away.  They were 'no shows"  without contacting us as well.  The yelps on BOTH companies that deliver to my area  (I purchased 2 couches)   tell the story of poor service.