Lamp set was quickly delivered, but after unpacking, we realized a lamp shade was missing. I used Wayfair's online order replacement, which was surprisingly simple. Because they couldn't ship a single lampshade, they sent a completely new set of lamps, free of charge. The lamps arrived in about four days after the order replacement went through. The lamps look very nice, true to picture, and thanks to Wayfair's great customer service, I have three additional lamps.