The whole process through ordering this mattress was a nightmare.  We had no idea it would take 3 weeks to get the mattress, the delivery company that it was set up through gave us a 1:30-5:30 window and they finally showed up at 6:30pm.  The mattress is def not a pillow top as advertised.  It's extremely firm and we had to buy a $200 mattress topper after this purchase.  This will be the last purchase we make through wayfair.