The sofa arrived with a tear in the velvet and I immediately reached out to Wayfair who had me wait for the manufacturer (Etta Avenue) to reach out to me by email. They offered a discount. However, upon further setting the couch up later that evening I discovered that the latch mechanism to connect the couch and chaise was installed too far apart from each other and could not be connected without breaking the mechanism. I attempted numerous different ways to get the pieces to latch with not success. So, instead of accepting the manufacturers initial discount I replied to them with this additional complaint and they did not respond to me and my complaint inquiry was labeled as resolved for some reason. Still waiting for a response because this is completely unacceptable for a sofa with a $1500 price tag.