It was packaged well and though it took a while to put together the directions were pretty easy to follow. But the unit had several dings, a small chunk was missing front the trim on one drawer front and a corner of the papery veneer was lifting. I could live with everything except the obvious blemish on the drawer. A new unit was shipped soon after I contacted Wayfair. Their customer service was Excellent, but this product is not. I swapped the drawer front for the new one and donated the second unit to a local charity.