Pretty much got what I expected. All sections arrived together on a pallet that the delivery folks unloaded for us. The pieces were well packed and undamaged. The sectional is the perfect size for our space and looks great. The cushions are stiff, we are hoping they break in and get softer and more comfortable over time. It is too early to tell how it'll hold up and we have it in a rental home so we'll also see how it does there.