First I will say, economically priced, shipped on time and fast delivery. Now, with that said, opened box as directed, laid mattress flat and did not sleep on and/or disturb for 72hrs as directed to allow matress to fully expand. To our surprise the matress only expanded to barely 12". Matress much firmer than expected for being advertised as ultra plush (which is not surprising if there is 2" of thickness missing). Sorry to say I can not recommend this matress in the condition we received it...