These chairs were just perfect. Exactly as pictured and exactly what I was hoping for. Two of the chairs arrived with a split apart joint on the upper backrest. Both flaws were in the exact same spot on both chairs so it must have been a problem in the construction at the factory in China. No problem. I simply called the customer service rep. and she had the chairs replaced right away. The new replacement chairs showed up on my doorstep only 4 days later. Very pleased with my purchases and this company.