This couch is beautiful. A couple weeks ago I leaned on the arm and it completely caved in. I have a 3yr warranty on it so I called wayfair and they sent me a replacement. They let me donate the broken couch to my daughter who just got her and my grandkids a apartment, leaving a abusive marriage so she had nothing. The customer service at wayfair is bar none the best. They have been very understanding, empathetic, and sympathetic. I will always shop at wayfair, and I tell friends and family if they want great products and amazing customer service. Thank you thank you wayfair team. I am beyond happy, and touched.