The box looks like it had been opened previously and re-packaged.
You have to assemble the shade, and after doing so there was a noticeable dent.
I did not receive the named product, but a similar lamp with a different name.
We also needed a floor lamp that is a taller. We did measure, but the height was measured at the curve of the arm.
Birch Lane was very good at refunding us, minus shipping costs.