A Very Positive Experience. This was my first on-line furniture purchase...6 dining room chairs.
Ordering Process: I was informed of when the product was shipped, how many boxes were shipped and when to expect them. No problems at all. 
Product Quality/Price: My chairs were of the same quality as my counter-top chairs that were bought in a retail store and cost much more. I love that the color of the chairs exactly matches the counter-top chairs. The color on the website was pretty accurate. I really took a chance on getting a good match and it worked out well. 
Assembly: All of the parts were received in good condition and all of the hardware was there. It took some time to figure out how to assemble the first chair, but after that it was a breeze. Each part fit precisely. The instructions were a bit vague but okay in the long run.
I will be ordering furniture on-line again.