One of the metal arms was warped and wouldn't adjust how it needed to after shipping. Because of this, the lamp arms aren't even and I couldn't get the piece to hold them all into place to stay in. It was already out of the box and mostly installed before we realized this, which was unfortunate. It just seemed like a poor packaging idea to require that the arms rotate how they do. Wayfair customer service was amazing, though, and helped to improve how we felt about it. It is still a nice light. Perhaps we were just unlucky with the specific chandelier that we received.