I haven't had the rug all that long and I'm already noticing some loose pulls.  It's like there's some loops coming up and the fabric is coming up on it a bit.  This worries me a little we haven't been home a whole lot this summer so the rug hasn't really even been put to the test of daily use yet.  I'm a little concerned that the daily use and higher traffic will just make it worse.  I'm going to hold off calling about it for a little while longer and see what happens with it.  I don't see any negative past reviews that mentioned the problem. I'm hoping it's just a fluke because I'm really liking the colors and pattern.  It's perfect for the space, I just really need to make sure it will hold up to our family and every day use.