wayfair customer service is awesome! i loved the picture of this rug! i ordered it and received it! VERY DISAPPOINTED WITH IT! I called and i explained on parts of the rug , it looked defective! It looks like there was a film over parts of the rug! VERY DULL! Other parts of the rug, nice color! i did pay for the return s/h fee of $4.00. The reviews were great,except for one ,regarding color, also! Customer Service told me to keep it, give it away or throw it out! i ordered same rug! Ditto, i ordered same rug and same problem! Not defective! This is the way it should look! if it didnt look like there was a film on it, i would had liked it! i sure hope it grows on me! There is also white stitching on one of the colors! Very soft rug! As i said i cant say enough about Wayfairs customer service! i would never return it after them being soo kind! A friend said she wouldnt had kept it! Not sure why soo many good reviews!