I bought this 14 years ago (at the time it was called the Breville One Touch). I have used it more than 8 times a day for 14 years. It is my favorite machine I own, so much so it is like part of my family. Laptops and phones come and go but my Breville tea maker has guided me through my trials and times of joy. I love my perfect little buddy. Thank you for making and continuing to sell this wonderful friend.