The first one I received was damaged so I sent pictures to show them and they sent out a new one immediately.  The second one also came damaged so I sent pictures to show them so they sent out another one.  The third one came and the box didn't look good but finally the stand was in perfect condition.  Not once did they ever question me after I sent pictures.  I don't believe it was Wayfair's fault because it was obviously dropped.  The service was awesome! The stand is beautiful and of very good quality.  Would have no problem ordering from Wayfair again.