This is a great sofa for my husband and I. We are not big couch loungers/tv watchers so we didn’t need this couch to be super soft. Its not too firm either which I was worried about. I can get really comfortable on this couch and my husbands taken a couple naps on it. I’m hoping this sofa will last. I’ve had so many compliments and it looks really nice in our living space. The charcoal is a really nice dark grey. No tools were needed for assembly which I also loved! (So did my husband) this couch came in 3 packages but unfortunately we only received two at first. We were left without a back of a couch for a week and I had my husbands birthday party during that time and I didn’t have a couch for people to sit on. Wayfair was not to blame. It was a shipping error made by ups but wayfair gave me 20% off for the inconvenience. I’ve always loved how great their customer service is. Overall super happy with the purchase!