Definitely 5 stars, not only for the hot tub but the customer service has been stellar! Delivery was great, quick and easy. Some the corners were a bit scratched somewhere through the process but we received quick call backs and replacements asap. We use the hot tub almost nightly it’s great! I do need to replace the one headrest since we just noticed it’s ripped a bit not sure why or how or if it came that way or what but aside from that it is definitely recommended and would buy again for sure!