We ordered this piece and it was delivered with damage to the back.  Wayfair customer service was wonderful in working with us to send a replacement.  It came within 2 days.  It also had damage to the back part.  It's where they stapled 2 pieces together and it split the wood.  The second entertainment center (replacement) actually had to damage spots.  We were offered a full refund by Wayfair, no questions asked.  We will definitely buy from Wayfair again, we will just be cautious about buying from this manufacturer/supplier.  The rating of 3 is for the manufacturer/supplier.  Wayfair receives a 5 in our book for their outstanding customer service.