We ordered many of these loveseats for a coffee shop/commons area. Overall, I am happy with them. My one complaint is that due to the way the couches are packed, some of the cushions don't look completely full.  The couch comes remarkably compact in one cube shaped box. In order to save space, you put the covers on the cushions yourself, so everything comes a but crumpled. I think that the cushions will fill out over time. I really like that the seat cushions have actual springs in them so they will not break down over time. I'm not sure what the upholstery material actually is. The product says bonded leather, but it seems a bit more like some sort of pleather to me. Ultimately, the surface of the chair looks and feels nice, so I am not dissatisfied with it.