the top perch broke off. I have had for 3 months and wayfair has been trying to contact seller but no response to see if i could get a replacement or even buy a new one. My cat LOVES  the  condo but only 1 month replacement window and it just snapped off - some of the pressed wood was left around the bolt and perch on floor. Glad he was ok and didnt get hurt!!  Disappointed  because they cannot be reached if you have a problem thats why i am giving 1 star.  All my other condos are from frisco and have had no problems with them though.