My order contained two chairs - the first one was beautiful & took about 20-30 minutes to put together. The second one is a different story - it has turned into a totally different monster. Screws that will not grab and a plank on the seat that snapped on the test sit.  The wood on this plank was totally rotted!

When I contacted Wayfair about this problem they IMMEDIATELY sent a replacement chair which was of the same quality as the first chair.  Kudos for resolving the problem so quickly and without any hassle.