This was the first time I have ordered furniture online. I took the plunge mostly because of the the wonderful reviews I have read here. Its important to read the reviews. A lot of times it isn't the manufactures color description that is off, but OUR computer/phone color resolution that can make a piece of furnitures color off. This chair is as beautiful in person as it is pictured. It is what I would call a true charcoal dark gray. The legs have a "weathered Annie Sloan chalk paint " type of wash as a finish. Very pretty. Nothing too unusually noticeable. The lace cream colored embroidery is so pretty. ( notice I said CREAM, not white) It came packaged nicely and on time. Easy assembly! (just the legs needed to be put on). Yes, the cushion is firm, but not uncomfortable. This is NOT a wide squishy chair. It is a beautiful accent piece for a room. WELL worth the price!!!!!!!!!