Just unboxed it. One if the cap nuts for the hood was barely cross threaded on so it fell apart the first time I opened it. The griddle has a small gouge towards the front. Thought it wouldn't be a big deal but that spot doesn't seem to be taking to seasoning. The ignitor doesn't work and I had to light it with a torch. Yes, I checked, there's no spark. It took so long to come after ordering it I hate to think how long it would take to resolve these issues.