Got the Air Conditioner right when I was suppose to. Slight problem. The box was damaged some and so was the grill on the Air Conditioner (see photos). What I did though was took a tooth pick and carefully open the smashed in grill. Plugged it in and cools fine. I know eventually some on the grill will get smashed in a little (but nothing like this). All the rest of the Air Conditioner (front, sides and bottom) no damage.