I had to call customer service because the 1st shipment of this cabinet did not work out.  The organizer had noticeable factory defects and was extremely wobbly.  I called customer service and they immediately sent out a replacement which was fine.  Now that I know how great the customer service is, I will continue to purchase from Wayfair and All Modern.  It's nice to know that Wayfair stands by its products and takes care of its customers.