I had to special order the stove, it was opened here at the house when delivered. I was dented and damaged so they service people brought it back to the store where they had to wait for parts to replace the dented ones. Another month + went by and my stove was delivered last week. (it still has a bottom panel with a dent in it) I accepted the stove and I am enjoying cooking on it. I like the larger oven that this has but I wish it was an inch deeper as some of my cookie sheets and my pizza stones do not fit in the oven. (Pizza stones are 15" and the cookie sheets are 14".