Now I understand why this item was sold as "open box." Even though I love the pattern, the wool that this pillow is made with must not have been properly cleaned/prepped before being turned into this pillow because there are tons of little, dried sharp bits of plant matter intertwined in the fabric. Most uncomfortable, abrasive fabric I've ever felt. It's unfortunate that Wayfair doesn't accept returns on this item because their staff totally overlooked this defect. Very disappointed in this product and Wayfair's return policy.